I booked a Uhaul at one location and then was advised it was transferred to this location. I tried checking in on the app and there was issues so to go to the checkout counter. But the door was locked. Called 1 number and was told there was a problem (not entirely sure the problem). Was told to call a second number. No answer. Eventually got through. Took about 20 minutes, had to go into the liquor store, to a back room to sign some paperwork. Was then given the code but the key wasn't in there. It was in the overnight lockbox. Was just a bit of a cluster and I was worried I wouldn't be able to get the truck. I did get the truck though and it was perfectly fine.
Ellyse T
Jai Maa Enterprises Ltd
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Sherwood Park, AB T8A3X3
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Comment U-Haul Fonctionnement des avisThe lack of any person to help with the check out and check in of the vehicle made the whole process very painful. There were long wait times for confirmation and all the extra tasks involved took much longer that it would have if there was actually a person on site. The swtich from kilometers to mile distance measurements when calculating usage payments was also a pain and the .99/km was overpriced. I havent used u-haul for a long time but it was the first company I thought of when I wanted a moving vehicle and now it will be the last company I will think of. I will never use u-hail again.
Peter BThis location is not staffed. I had difficulty with the app during pick up and also the keys were not in the lock box. The truck had just under 1/4 tank so I had to stop and add fuel to get to my destination. I wasted over an hour trying to get the keys and filling up the truck. I would not use this location again. I had booked the truck at a different location and was only notified of the change in pick up location an hour before the pick up time.
Kenneth M