The lady working when we dropped off U-Haul truck & car dolly was incredibly rude, disrespectful and way too angry to be working in customer service! She got mad cuz we didn't park it exactly the way they had it originally. The guy who check us in lined up the truck and attached the trailer like they dare supposed to per paperwork. She started screaming at me very loudly cuz I parked it back where it was originally parked just not the way she wanted it. I remained calm and explained to her that I couldn't park way she wanted but she keep screaming at me. I finally walked away and left with my partner. I will never be using this location ever again!!!
ANTHONY H
South Elgin Food Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in South Elgin, IL 60177
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Such a small operation. U-Haul was packed in so tightly it was extremely difficult to navigate from its parking location to exit the property
ROBERT WI appreciate the rental and the fact that the staff member backed up & then later pulled in the truck. The space to maneuver, though, was very tight. My rental was in the middle of two other trucks, & the space to back up was not enough for my truck to back up without risking hitting the other trucks. It seemed as if I was expected to maneuver the truck in an impossible space. Luckily, the attendant moved one of the trucks out of the way after I asked for his help. U-Haul’s mobile check-in process was a bit ridiculous, too. First, there’s so much that could’ve been done before arriving at the location such as uploading driver’s license photos. However, the app wouldn’t let me do any of that until I was at the pick-up location. Also, the check-in process via the app is a bit ridiculous. I wasn’t entirely sure why I needed to provide 2 contacts of reference, my employer information, & my passport information. (Note: these are also things that could’ve been done ahead of time.). Eventually, I just went into the location & checked out the truck with the help of the attendant because I didn’t want to, have the time to, or felt comfortable providing all of that information. However, the U-Haul process served its purpose, and for that, I am thankful.
Rachel WWhen returning the truck I gave the keys back to the clerk and he advised he would check the truck in for me that I was good to go. About an hour later I received the invoice and he said I put 177 miles on the truck. That is not true, total miles was about 20. I called U-Haul and they said I needed to go back to the rental location that they couldn’t help me. I went back and they were closed. I was robbed about $120. I’m moving, I don’t have time to be dealing with this.
MARIO GRecommended due proximity to my location. Very convenient.
SCOTT V