First I got switched to another uhaul location that was way out of the way, then I had requested contactless and I still needed to go into the location to get my uhaul. Then the agent told me that I needed to pay money to get the uhaul. I informed him that I had prepaid and it was only after I suggested that we call uhaul together that he found my record of paying. He was unprofessional and rude.RYAN S.
Trailer Rental & Towing in Spencer, MA at Laneys Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Spencer, MA 01562
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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I have received an additional charge for $34.80 for extra miles, that makes no sense. I am very unhappy with the experience overall, and will not ever use u-haul again.sheri K.
Was not explained that I can replace gas I used or will be charged a certain amount. I thought I was paying approx. $35 and was charged double and only drove the uhaul approx. 20 miles.linda S.
employee was rude and yelled at me. When truck was checked out the employee said I could pay cash upon return. Afternoon clerk refused to take cash demanded cc. He also refused to check truck in. I had to take a picture of mileage and gas. Employee refused to provide a receipt. truck was returned at 3pm on 9/14. Received call from Uhaul next day asking when I would return truck. Never checked it back in. Poorest service I have ever received from a Uhaul dealer. Will never use again and will not refer anyone to them. They were rude and nasty!Peter K.
I had all of my info in the reservation and I did the online check-in. Why did he have to take all of my info again? Was it because the original place i reserved from didn't have the truck? That change was annoying.Barton P.
Care customer and be timelykhem B.
My account was over charged by 100.00 which over drafted my accountDANIELLE F.
It took forever to check out. The air conditioner didnt work well and there was no place to charge our phones and the ash tray and inside was dirty.Thomas P.
Gentleman that checked out tue truck at drop off was less then professional, didn't give me the option of filling the tank 1 point, didnt realize that it wasnt quite at half when i filled it at their gas station. Gave me a rediculous wait time of 10 minutes to print the receipt. It has never taken me that ling to get a receipt at any other location, it was apparent he did not want to give me a receipt.Katelyn W.
Very good experience. Representative was very friendly and courteous. Only improvement would be having larger trucks. Great service at this location!DEBBIE C.
I got stuck in the parking lot and was charged 22 dollars for fuel which I had already replenished. I drove forty miles and put six gallons of gas in it. What a scam.Patrick C.
A quicker check in process due to already taking care of most information entry via online reservation would be niceJoseph G.
Nothing... It was perfect!!JULIE Y.
First of all, address is not correct, and GPS takes you to another location at another part of town that coincidentally is another uhaul location. Also, the two workers in the convenience store were very rude. Very frustrating and stressful return.Anthony A.
It was a very odd place to drop off a rental.Naomi V.
$29 to rent a Uhaul but yet not one free mile. I drove from the Uhaul pickup 7.4 miles to my home. loaded truck then went to the storage unit 9.2 then from storage to drop Uhaul off was 11 miles. So then they tried charging me $89 dollars.. I call a ripoff.. Ummm yeah not paying $60 bucks for one trip. Stopping payment.. No way in hell!!! Oh and they had wrong address, waisted gas in my own vehicle looking for the damn place..Melissa W.
Learn to speak English! Learn to listen to what the customer needs. I asked for a dolly to be available with the truck. There was none! I asked to have the truck till 5pm. I was put for 3pm. To top it all off the truck had no gas in it. I had to put gas in it before my move. Didnt know how much I was gonna use. Ended up filling the truck and gave it back with a half! Did not get reimbursed for the extra gas I put into the truck! Very displeased.FELICIA A W.
Reservation process was completely unacceptable. Three times my reservation was somehow lost or cancelled. The truck we rented needs to be serviced. The only positive was the employees of the convenient store were friendlyJennifer S.
I did express check out but when I showed up it did not matter and stated we do not care as the UHAUL system is not working and we need to take your credit card etc. The whole process took over 40 minutes and was extremely frustrating. They trashed UHAUL website etc. In addition ordered pads and they were not there.Andrew C.
The truck i was supposed to pick up was not at this location but at another down the street, less than 3 miles away. I was not informed of this by the rep although I gave him my confirmation number which he obviously knew because they did not have the size I requested, he told me he had a smaller size for me. All he had to do was send me down the street instead he rented me a smaller truck and no equiptment. The only reason I found this out is because a lady from the correct location called me wondering where I was. At that point I was already frustrated packing my stuff i a truck that was too small with no equipment...And oh yeah, I paid three times because i paid for the other truck on top of the reservation and I had to keep the truck an extra day because I couldn't fit everything in. All because I went to the wrong location...I will say this, If I went to the correct location first I wouldn't have had this "shadyness" happen. They would have sent me down the street.Keith F.
No one seemed to know what they were doing. I wasted a lot of time there.JEAN B.
It's clever for you to solicit feedback on my experience and put all of the accountability on the businesses you contract with. However, my overall UHAUL experience was appalling as it typically is. I have an open complaint and your resolution will be telling.Jonathan L.
Trailer was hooked up to a truck I had to go out in the poring rain move the truck and trailer, disconnect the trailer, move the truck, then hook my truck up to it. After all this the computer was not working and he had to call customer support to find out he did not log in the trailer right. What should have been a 15 min transaction turned into a hour long wait to get a trailer for two and a half hours of use. Not pleased!Jim N.
Very disappointing to book and pay online only to be told that the contract would not be honored and that the rate was higher. Bait and switch?ROBERT G.
My son told me the man that was called from the back of this location was disturbed that my son was dropping off the truck. He just held out his hand for the key without a word. He said they were very rude and ignorant.robin M.