It was a nightmare. I was supposed to pickup a truck at Budget Store & Lock Self Storage 52 Bartman Ave Gilbertsville, PA 19525. I was scheduled to pickup at 12 noon but my daughter was alte. I went to pick up at 2:30pm. Nothing worked. The online app would not allow me to pick up the truck. I called and waited along time for help. They fixed the late status but the app still did not take me any further. I was told the person that was supposed to setup my reservation as remote, did not do it so it will not work. Finally, I was told they would call the person responsible for the site to get the code for the key to the truck. Two hours later and still no luck. Note we were moving our stuff out of the Budget Bartman site. Now we were offered to drive 20 minutes to another site to get a truck. We said yes, the people helping us to pickup a truck at the Spring City site were AWESOME. They did ensure that we were able to pickup a truck. Great team work by this group. Once we got the truck we had to drive back to the Bartman site to pick up our stuff we planned to move. Overall a nightmare trying to rent a truck,
THOMAS R
Spring City Rentals
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Spring City, PA 19475
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Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisTrying to charge me 100$ per 1/8 to fill gas "as per our contract" when contract says nothing of the nature, I left it at 3/8 instead of 5/8 while rushing very hard to get to work and get done and I was fine paying whatever up to 10$ a gallon price it would be but 100$ is just beyond ridiculous and never said
Arik BIt's a drop off only. No staff were present
Matthew WTruck stalled, driver side mirror was doing circles while driving
braden sThis was the worse experience ever. The app was not working and I was on phone w customer support for 2 hours trying to get a code for self dispatch system. Never again.
Khue N