The man running the store was awful. He saw us sitting in the parking lot for a while trying to figure out where to park. We had completely maneuvered the truck and parked it - mind you this was 26' truck in a very full parking lot. The man working the drop off location finally came out as we were almost done completely the drop off inspection. He told us to move and wasn't very clear and was extremely rude. The app never mentioned anything about giving the store clerk the key. So I had locked them in the back of the truck as per the instructions as pick up - using the code and lock provided. The lock was very difficult and frustrating to use. It took me a long time to get it locked in place. I went inside to buy drinks - the clerk double charged me for one of my beverages. I just rolled my eyes and let it go. I didn't have the energy to fight with him after moving all day. As I am literally walking out the store he tells at me with another guest at the check out counter - "where is the key?!" I said I locked it in the truck as instructed. The app didn't tell me to give you the key. I was very skeptical, but gave him the code to the lock to retrieve the keys. He told me I needed to go get the key. I said - "absolutely not, that's your job and you didn't help us at all during the process. You were rude and demanding.Here is the lock code good luck. If Uhual has a problem, then they have my number." The man was beyond rude. I would never, ever recommend this drop off location and I plan on leaving a Google review about my experience.
Guy O
Mirror Lake Texaco
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Spring, TX 77388
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