The gentlemen was really nice, but we paid extra for an appliance dolly and didn't receive it.
Michelle W
Door Ding Doctor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Staunton, VA 24401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisRepair the wheel bearing before a client gets stuck
Edward JI booked a truck, only to receive a call saying the pickup location had to be changed. When I arrived at the new location, the truck was blocked in by another truck. The office was closed, so I had to call customer service three different times before someone was finally able to help. A very helpful representative located another truck for me at a different location. When I arrived there, the truck wasn’t there and there was also no dolly available. I had to call customer service yet again, and ultimately they were able to provide a different truck at that same location. This was an extremely frustrating and inconvenient experience, and I am definitely not a happy customer. After everything, I’m just glad it eventually worked out. I do want to give credit where it’s due—the lady I spoke with on the phone was incredibly apologetic, patient, and helpful. She genuinely tried to resolve the situation and was the bright spot in an otherwise awful experience. U-Haul really needs to do better with communication, organization, and making sure customers actually have the equipment and vehicles they reserved.
Krystle DOutstanding service here. Very knowledgable, quick to help and assisted with everything.
Lauren S