The staff was great and very helpful at this location. We definitely recommend them. The equipment seemed fine except the tongue jack didn't work on the auto transport when we tried to use it later. We were very disappointed when told, the night before pickup, that we had to go 38 miles away -76 miles total. That was an extra 2 hours of driving to get it. Not to mention the cost of gas! There were 2 transports at the UHaul nearby, but we were told they were only for local, not one-way rental. The reservation location requests should be honored. There is no reason to send us so far out of the way to pick up. Especially when we were in a large city outside Chicago where plenty of auto transports are available.
Jack W.
On Target Archery Outfitters
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Steger, IL 60475
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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AC not working
Steve P.Provide instructions on what your vehicle has to have to hall.
Frank M.Quit expecting al customers to have smart phones. Not all of us do. I would have completed the reservation online if I'd had the option, but it required an app. Thankfully, the 800 telephone reservation system still works.
JOHN P.Had error in rental charge. Uhaul location person gave a Indiana number to call regarding charges. Countless calls result in recording with endless wait times and finally canceling call. Finally called 800 number. Representative in Tampa area named followed up with rental location person and confirmed rental return date and time. Credit was received. Thank you U-Haul tep. InTampa First name available upon response to this email
gerald D.