Got a 15' truck, loaded it up and couldn't get the door closed (cable on one side was off the spool and wrapped around the rod). We went back to Aubuchon who, first complained about uhaul, then told us to call uhaul to fix it. Uhaul sent 2 guys who cut the cables, then suggested we either unpack and repack all our stuff into a new truck, or drive to leominster to have it fixed. I did neither, as both were inconvenient and not on my timeline for moving. I used the truck with the broken door, then brought it back broken (also discovered the dashboard lights didnt work when I drove it back at night). Thought I should've gotten a refund for all the trouble, but was charged me the full amount.
SUSAN C
Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Stow, MA 01775
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The only thing that upset me was that I ordered two packages of blankets for moving. I was not given those blankets due to the fact that they said they didn’t have any but when I ordered them to be with my pick up, they should’ve been there and that was very disappointing, and even though I didn’t get charged after the fact, it was still hard for my movers to move the stuff without the appropriate stuff that I Asked for so that was a disappointment.
Lisa bEasy to pick up and drop off.
Susan CAwesome customer service Everyone is familiar with the rental process Joe really helped me out with this rental!
JOHN OThe store employees were fabulous, the truck was fine, the mobile app and experience was horrible to say the least. We were supposed to pick the truck up Sunday to move with the app, and it would not work (on a new phone) so we literally had to change all plans and wait until the next day for s store clerk to check us in. They also had issues with the app. The user experience of the app is hands down the worst I have experienced in years.
SEAN L