I was rushed to get there to pick up the truck only to have to wait 40 minutes for them to get it ready for me. Then they were gone when I got there to drop it off, 4 minutes late due to a traffic tie-up, with no phone call to ask if I was coming with truck, so had to call U-Haul to find out what to do. I was instructed to rake pics of the truck, odometer, returned moving blankets rented, etc. and leave my paperwork and truck key in the lockbox by a very nice, sympathetic and helpful U-Haul rep.They store staff we're out of office for the next 4 days which caused my credit card to be charged over and over again for days that I did not have the truck "returned" because they didn't close my rental out until they returned to the store 4 days later. When I called to get a refund, I was told, very unapologetically, that I had to call U-Haul because they are the ones charging me because he just closed my ticket out not him. Very Unprofessional and caused caos for me due to unauthorized and unexpected charges to my bank account.
Patti M.
Drivers Seat
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Stuart, FL 34994
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Driver's Seat provides phenomenal customer service. They contacted the rented out trailer to see what time they would arrive to provide me a better pick up time estimate. They also contacted me for early return to help facilitate drop off. Driver's seat also has incredible car accessories in the store for purchase. Great experience!
greson F.there telling me the uhal insurance is a repair discount
mervin W.