Worst move ever. I reserved my truck 8/6/24 from Toms auto and marine in tamaqua. Y move date was August 31. I got a call less than 24 hours before my move to tell me the only truck available was in Easton. I needed to move by the end of the month, so I agreed to pick it up in Easton, where then I was told there was no truck available for me. I was then called and told I could pick up a truck back in tamaqua where I was originally supposed to pick it up.. so I traveled 100+ miles just to be disappointed again. When I finally got the truck, I was hours behind the planned move and lost half of my moving help which made things even worse for my help and my purse. The whole situation and how your people (Ruben) handled my move was very stressful and unexceptable. I Will never use u-haul again nor recommend to anyone. Shame on you. In my opinion I should not have had to pay a penny for the horrible customer service and unprofessional service. I experienced
Marcia C
Toms Auto & Marine Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Tamaqua, PA 18252
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The lady who does the uhaul shows up late to work & its frustrating when you have a plan with moving.
NATALIE MThe location of the truck pick up was changed less than 24H from the pick up time. I had to drive one hour to pick up the truck. Overall, it costed me about $150 more than my initial reservation due to the additional mileage resulting from the location change. Since it was imperative to move in on that day, I didn't have any other choice. So, my rate of UHaul service is not good
OLIVER LDidn’t want insurance on the trailer but they charged me for it anyway
JEFFREY BI had added a dolly with my truck but when I picked it was missing. Also the location to pick the truck was very inconvenient. I had to drive almost an hour to pick it up and an hour back to my apartment and an additional 3 1/2 hours to my destination. I would highly recommend hiring a runner to drive the truck to a closer pickup location for the customer.
Nicholas L