The store manager forced me to accept the condition and fuel level of the U-Haul before getting to unlock and open it. Literally, he would not give me the key until I selected accept on my phone (most of the process is done through an app at this location, all except receiving the actual key) I told him I was not comfortable with doing so until I was able to see the vehicle and I was treated extremely poorly for voicing this opinion because this is "how they do it". Of course, once I opened the vehicle up it was apparent that somebody had haul hay or something with it and not cleaned it before rented to me. From the back to both seats in the cab, there was hay and stinky poop mud… As well as not refilling the fuel to the appropriate level it was labeled. They did not have any other vehicles available for me to rent and being short on time I had to leave with the vehicle in the condition it was in. I have an active complaint filed with U-Haul as I just returned it today in stellar condition compared to the way I received it. I will never use this location again.
Tiffany C
Short Stop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Tenino, WA 98589
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More explanation at the source. No one knew what was going on. No one told me I needed a walk around. No one told me what to do when I returned it. The truck had some scratches and dents and I didn't know I needed to pre report t h at.
karl mThe U-Haul app and subsequent user experience is terrible. Painfully slow, failure to load basic information forcing you to restart the check-in/check-out process multiple times, inability to upload most pictures, and often incorrect information displayed. The location for pick-up was fine. I will not be recommending U-Haul as a platform to others.
caleb rI wasn't able to get a dolly but was charged for one anyways. I didn't know I could do everything online ahead of time and then just pick up a key
Jason LIt was not a true uhaul location. Just a drop off/pick up for their vehicles and other equipment.
Steven D