My issue is with uhaul all together not the location. I booked a truck 2 weeks in advance, I received a confirmation call 2 days prior and confirmed the truck. I then received a call the day before my scheduled date stating the truck was no longer available. They found me a truck at another location completely out of my way and did not include the 2 dollies nor the furniture blankets I paid for. This experience was a nightmare.
Chanelle S
Short Stop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Tenino, WA 98589
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe person helping us added insurance without asking us. He also pretended like he did ask us. He claimed he didn't know how to remove it and called his help line. He said the gas tank was full and it wasn't. He didn't want to look at my phone to verify my quote. In short, he is either incompetent, poorly trained or a scammer.
Mary FThe check-in was horrible, over a 1/2 hour and we were the only customers. I was supposed to go to another location for the truck, then their appt. center called me and switched us to the Tenino location. The Tenino location thought I was picking up the next day. The guy checking us in (we don't know if he was the owner or not) had very limited english and was trying to use a phone app (not a computer terminal) to check us in. The app wasn't working, and we had to call the regional manager (who was driving somewhere up north)., who then told the guy we had to call a Tacoma office to take my payment info because the app wasn't working for that, either. The cab was dirty and the windshield had a layer of dirt and bugs splattered all over. The inside of the truck bed was clean.
Vickie JThe app was a bit clunky and didn’t work correctly for the returning of the vehicle, I had to call and use the website to be able to return the vehicle
Corinne RI had a great experience.
Jennifer A