Not feedback for Tracy's directly, but I had my rental pickup location changed multiple times, then had the location I went to at the time of my reservation tell me they had no trucks. I had to call U-Haul and spend nearly 2 hours on the phone to get a new location with the right truck. This severely affected my moving plans and was extremely unpleasant. Tracy's was fine - location was closed and the truck was there so I cannot complains
Danyal A
Tracy's Auto Repair Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Thurmont, MD 21788
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- 4,5 - Cote moyenne des clients
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I made the reservation for Maryland pickup but I have a Delaware drivers license. The business was closed on Saturday so I had to use the mobile app which SUCKS! It took three phone calls on hold, two of which I got disconnected from and finally got through to KIM who was great and explained that the system required 3 additonal verification contacts one of whom was my buddy who helped me move. Kim finally had to change the res to his name since he had rented a trailer just two week prior. It took an hour and 15 minutes to get the truck dispatched so we could get on with the move. The move took 12 hours to move literally one block away. Checking the truck in at night was no problem. The app worked ok. Requiring three contacts was very inconvenient. Hopefully I’m in the system now and won’t have to go through that same hassle next time.
Randy CNot a thing, Thank you greatly 🙏
RENA SVery friendly staff, zero issues with drop off.
William MGreat and friendly service!
greg l