Upgrade website, react more promptly,make an intelligent decision. After waiting for 2 1/2 , as well holding up six friends and family members the truck arrived and we didn't have much choice but to take it immediately. Storage personnel were best part of this stressful and awful experience.
Dennis M
Advantage Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Tiverton, RI 02878
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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My only complaint is that we did not get the 10 foot that we asked for, we ended up getting a 15 foot, you said a 10 foot was not available and that you upgraded us for free, but that was not an upgrade for us - we did not have enough stuff to securely load into a 15 foot, it took more gas and was not as easy to drive as a smaller vehicle - I do think we should have been given a bit of a discount.
Lawrence MIt must've been after hours but there was no clear process for dropping the vehicle back off. I did not want to have to download an app. When I downloaded the app it was extremely slow uploading the photos. There should be instructions printed on the receipt on how to return a vehicle when you are finished with the rental and I think there should be a clear option on your webpage for returning for those of us that rented a vehicle for a few hours to move then wanted to return it quickly after a rigorous move. The process was inefficient.
MELANIE CThe only issue I had is that the Tiverton, RI police called and said my car had been at the Uhaul/Advantage Self-Storage location for more than 4 hours and was going to be towed. I frantically called every phone number I could find and only was met with national representatives that kept asking if I wanted to reserve a vehicle or rent a space. I finally called the police back to get the number from the dispatcher. I left a message, called about 10 more times, left another message and then finally got through right before my car was to be towed. The gentleman said I should have put a note in the windshield...not something I was told and not something that I saw posted anywhere. It would have been a whole different rating if my car had been towed.
ANNE CThe location was fine. The online pick up was the worst experience
THOMAS O