The location has poor mobile service and the WiFi was not good there. It took over an hour to check out the vehicle and another to check in the vehicle because of all of the pictures they wanted and again no good WiFi or cell service. The person on the store was unable to help because she wasn't trained for the rental service. The tarps in the truck were VERY dirty and smelled like mildew. The bed of the truck was very dirty and had very foul smell like animals had been inside. I have to clean before putting my items inside. These vehicle should be inspected daily before the next person rents. I reached out U-Haul customer service chat - spoke with Antonio because the rental was showing as turned in on the app because of the service. He was rude and said the vehicle is turned in and closed the chat and had a follow up questions. Needless to say only use this location if it's last minute. The location at the intersection of 250 is better- they didn't have the rental size I needed.
Tynelle B
Hilltop Seafood And Produce
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Troy, VA 22974
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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No improvement needed
CORDELIA CI have used this location several times. They are the best.
DONNA FHowever, There was serious confusion where to drop off truck. Went to one location, indicated they couldn't accept the truck which was further away from the original location I was booked for... Drove an extra 10 miles and back, to drop the truck at the original location. Ugh, very painful after a long day.
BRUCE Eso friendly and helpful-a real deal for us too, to transport items to the dump compared to getting a dumpster!
lucienne M