The location was fine, there was no interaction with any of the location staff. They were closed during my pick up and drop off. I did have some issues with my pick up tho, which was a uhaul issue not a location issue. When attempting to pick up the rental I was required to go through a verification process which I understand. However I wasnt expecting it to take 45 minutes and I wasn't expecting to need a verified contact or passport or employer verification or a lease agreement. Maybe uhaul could be more transparent or prepare customers for those verification requirements. There was nothing I saw saying that I would need anything other than my cellphone and drivers license. I had to chat with a rep who had to transfer to another rep who told me that my contact wasn't able to be verified all while the app just said that my verification was being completed. It was inconvenient and I was late for my pre scheduled furniture pickup. Not only that I had to leave after I arrived for the pick up to get what was needed to authorize the rental.All that time wasted on an authorization that seemed pretty pointless. Plus there was nothing that mentioned what purpose the contact serves regarding the rental. The main thing that was good was the price of the rental but the ridiculous part is how I was charged $9 in gas for 2 miles. The price was still better than having to pay someone with a truck so I guess that was good.
Rachel F
Bubbas Motorcycle Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Tucson, AZ 85719
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisGot a phone msg as I was driving to return my trailer to drop off location I had chosen at reservation time. The message said to take it somewhere else and if i didn't, I would be charged more. The new drop off was further away.
Tina BThe gentleman that owns this place is exceptional. He provided great service.
Gregory LReturned after hours; used online return method.
Ziad AMan that helped us was very rude and unhelpful. He was angry that we didn’t fill everything out online, when we tried and it didn’t work. He kept saying “I hate this shit. I’m not the U-Haul guy, I just work on motorcycles. This happens every fucking time”. I felt like I was bothering him just because I had a reservation to pick up a truck, at an authorized location.
Abbey J