The pickup location in Urbana was very nice. My frustration comes as a result of corporate U-Haul. I made my reservation for the trailer a week in advance to pick up the trailer in Danville, Ill but 2 days before the pickup date U-Haul called and advised we had to go to Urbana to pick up the trailer. Very inconvenient for us especially when we returned to Danville after picking up the trailer and seeing that there were trailers at the U-Haul location in Danville at the Vermilion and Williams location.
Michael C
Tatmans Towing
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Urbana, IL 61802
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisNeed to make an easy way to initiate pick up & drop off directly in the app (easy buttons!). I never got the email for the pickup link, even though I got plenty of other emails from U-Haul confirming the rental, etc. It was after hours, so someone from the vendor had to come on-site to help me complete the pickup process. This delayed things by about 15-20 minutes, so in this case wasn't a huge deal, but in other situations, could have been catastrophic for someone's big move if the vendor wasn't as responsive.
Mark SI dropped off after hours. Location was clean I guess- it was just a gravel parking lot with lots of ice on it. Not inviting at all. Wasn’t clear where the U-Haul items went- as there was No U-Haul vehicles or trailers there. I saw a sign on a fence, so I parked the trailer there. A tow truck/ employee was coming in at the same time. They didn’t speak to me, or offer advice on where to park the trailer. I never received a call stating they checked the tow dolly in, or asking how the experience was.
ERIC BThank you for making my drop-off better than my pickup up
Angela IIt was a terrible experience with your app and returning your truck as well as getting the key. I will never use that method again.
Rochele R