Provide equipment that functions as advertised. I couldn't even finish my move because the truck broke. Almost two months later after zero phone call from the "manager" I got a bill. I'm not impressed and will fight this.Nick B.
Trailer Rental & Towing in Victoria, BC at Little Gem Grocery
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Victoria, BC V8V1T1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3 Average Customer Rating
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Clean out the front area of the truck between people - there was food wrappers and napkins in the front. We are currently dealing with a pandemic, would be nice to have a little trust that its been somewhat cleaned before i get into it. So much trouble trying to just pick up the u-haul. Would not recommend this location.Jessica C.
Please o call me at 1250 370 1726. I have filed a formal complaint and wish to discuss . Tim StokesHeather S.
The store owner was very nice and helpful. Good experience!!!!robert K.
I placed order of dolly with vehicle rental, but didn't get the dolly when picked up vehicle. I wasn't advised this location doesn't have dolly by any form. The vehicle wasn't ready for me, instead, I had to search for the vehicle in a nearby parking lot with the minimum instruction. The vehicle return process was also painful. The only staff available when I returned vehicle is the cashier of the grocery store who doesn't know how to assist me complete the return. And I was charged for the use of dolly I didn't even have. I had to make two follow up phone call with customer service to fix up everything. I will use U-hual service in future but definitely not at this location.Tingting Q.
Mobile pickup says to proceed to little gem on Simcoe St, but the vehicle is parked in a lot a few blocks away. When I arrived at the vehicle the web app said to go â€œinsideâ€ for the key... this means inside the little gem which you are no longer near. Staff at little gem are totally unfamiliar with rental process. I walked back and forth from little gem to the lot 3 times in order to complete the pickup/return process.David H.
The Uhaul dealer was pleasant and helpful. However, I was not happy that we had to go far out of our way to pickup the truck when the Uhaul location we had booked for pickup weeks in advance supposedly did not have our truck and yet when we drove past it there were lots of trucks there!Patricia G.
Beware for Uhaul. I never write these kind of comments, but for the second time in a row, Uhaul completely messed my day up. Last time they changed the pick up adress without notification. So when I arrived there, there was no car and no personel to inform me. Had to find out myself what to do, because they are not available on the phone. Today, after going through the whole online application they sent me a confirmation with a non existent Uhaul pick up adres in victora BC...Jacob V.
The guy did not have a clue how to rend out a uhaul truck.. I had to do it for him. He did not print me off a receipt so by the time I got the email receipt I noticed the gas was not filled as much as the receipt said it was. If I had had the receipt I would have checked this before leaving. There was also 3 parking tickets on the van when I picked it up which was 3 blocks from where I rented it. Not a good place to rent uhaul's from.Jan T.
This was not the location I booked out of. UHaul changed my location, which added extra cost.James M.
The employee here was very pleasant, however he does not work for UHaul. It would be helpful to have the workers at this location more thoroughly trained on the new online Uhaul system. It took longer than expected to go through the rental process as the Uhaul online self check-in was not properly communicating with the employees computer system. We also requested a furniture dolly, which the booking representative said would be no problem. However, when we went to pick up our UHaul in this location, there were no dollies. Thus, we had to carry and load two very heavy couches by hand. Please make all materials available at the small pickup areas that would be available at a proper Uhaul Centre.Chris S.
Incredibly smooth, quick and no hassle system. Great quiet place to pick up the truck.Jim M.
The man ho was running it had not clue what was going on & would not allow my mom to pick up the vehicle for me while I was at work. I had called well in advance to make sure that she could, yet it took over a hour & a half to get in the vehicle. Very inconvenient.Samantha V.
My original quote was 20 cents per km. My van was overbooked at the location I requested so I was forced to switch locations, bumping my rate to 59 cents per km. Then when I signed in online to pick up the van it went up again to 90 cents per km. The van was not full of gas when I started so I ended up over gassing it before dropping it off. For 4 hours it cost me over $100. The gentleman at the second location was not helpful at all and I had no idea where to go to get the van. Quite an upsetting experience since I've used Uhaul before and never had any issues. Hopefully moving forward you can be more upfront with your pricing and information.nicole F.
Vehicle needs cleaning. Parking is very difficultSarah S.
You do not actually pick it up at the Little Gem. This is misleading. You pick it up at the parking lot. That was confusing. Now I know!I thought I would just go to the Little Gem and it would be there; Instead it took me half an hour to get it figured out how to do it online.Lenore H.
There was an issue with the app. Very painful, however - the regional manager at 250-858-0201, he was very helpful and helped save the day!David M.
System didnt work, took a while to get. I had to go to them, Was not the location selected in my booking. The guy was nice and friendly, no issues with him.Thomas C.