We were told someone would call day before just for confirmation that didn't happen we had to go way out of the way to pick up truck. The whole experience has been nightmare
Norma P
OT Group Cars
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Waukegan, IL 60085
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Wrong lock was on the truck so we had to call customer service 2x until someone could eventually get us the correct code
KRISTINA MCommunication could have been better but they made up for their mistake on rental
Michael BOnline is says they are open on Sunday. I got there approx 1:20pm and it was closed and they DO NOT have a secured drop box. So I will have to drive 40 minutes AGAIN to go down and drop off the key today. Very frustrating and was not what I was expecting to have to do today after taking truck there yesterday. They should have a secure keybox - they did have a mail box that anyone can open and access. I did not want to risk the truck being stolen by leaving the keys there.
Eric K