Sure, late at night for the drop off 9:30. Followed the app. Hope I did everything right, cleaned the truck to best of my ability with equipment on hand.
steve i
1st Class Auto Glass & Upholstery Ltd
(U-Haul Neighborhood Dealer)
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Locations aller simple et locale® à West Kelowna, BC V1Z2N1
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MATTHEW CI wanted a truck in Kelowna preferably Springfield the major depot 1 km from my move, instead I had to drive 10 km over to West side to a place that was closed on Saturday. If it wasn’t for their cell number on the door, they came from Peachland to let to give me the truck….on top of that they had no blankets and no furniture dolly which I had requested online I mean really why would you even use a place like that if you can’t give good service to people that are driving out of their way to go there? I had a small window of opportunity to move, and now I was eating up my time chasing down blankets and furniture dolly at the Kelowna -Enterprise main Uhal where I should’ve picked up the truck in the first place.. I ended up losing my wallet along the way when I went to show my ID at the Enterprise main U-Haul office where I had to explain my predicament to get my blankets and Dolly they were very helpful, but the whole runaround didn’t help, and I still haven’t found my wallet to this day as far as the truck goes It was a good truck a new truck…once I got the blankets and I got my dolly I was good. The move to Abbotsford was successful…and I got ithe truck dropped off in Abbotsford a perfect location and the kind fellow at the Garden Street location was a breath of fresh air….I had no problem there. I had actually had a email try to tell me that I had to pick up pick up the truck in Cache Creek British Columbia(which I ignored) of all places… before they finally gave me the west side Kelowna one…like do you guys not know where people are trying to get a truck from…? Kelowna was the spot for me from the very beginning I think that your website can be a bit disconnected from the reality of what people want… never have I had this kind of a runaround before with U-Haul and I have used U-Haul several times over the last 10 years
ROGER EWhen returning the key the app bizzarley instructed us to return to a uhaul rather than lockbox, as it displayed a picture of someomone dropping a key off at a uhaul. In fairness it may have been our fault as it was early in the morning so we went to the nearest uhaul and asked an employee if we could drop our keys off here or in a lockbox. He said "Yeah its no problem but in future you should drop the truck here too" as he took our keys. We drove off, then receieved a call from a ubaul employee demanding we return the keys to lockbox. As in drive back to the location, get the keys from the employee, then to the lockbox. As I explained it was this employees fault for taking the keys and his problem she said "Hes standing in front of me so thats not possible" which made little to sense. So we had to drive back to place the keys making everyone late.
Chelsey SLocation was closed for holidays mid week.There were no instructions left for how to drop off the uhaul “after hours” and no marked parking spots.
LEVI L