The office was not opened it was locked. No one ti help. The keys were in the truck so we took it did our part on line. 200 miles later they tell me I stole the truck technically I had to return to the site.. thankfully it was corrected so I did not return
Cathy M
Savour Caribbean Restaurant
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in West Palm Beach, FL 33406
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- 2,0 - Cote moyenne des clients
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I dropped off my truck rental here and the staff was no help. I then had to wait two weeks for them to check in the truck. I went back and forth with U-Haul and they contacted the business numerous times to check in the vehicle before they actually did it. It was a very sketchy situation and I was worried I would be charged for all the delays.
Alexis MIt was the worst experience, the customer service was terrible, I always go to the main location and they always give me a excellent service but I decide to pick it up at this location because it was closed to where I had to pick up my things, hid answer was if you don’t know how to do a pick up online cancel the reservation and move on, I have to contact U-Haul direct line and they were excellent they walk me step by step until I get the truck keys. When I open the truck it smells bad, the location was behind a restaurant and I guest the manager from that restaurant Is the one who deal with the U-Haul truck and the smell of food was horrible. On top of that I rent a dolly and he didn’t have it in the truck I had to went to the main location to pick it up, I drove 10 miles to pick up the dolly. I will never recommend this please it is the worst.
Julian SManager at drop off location said he could only have one uhaul truck on his premises at a time and said we had to drop it off at a different location??? This was the drop off location I was given. Unbelieveable. Mess from start to finish
Brianna Z