Blankets were missing, was told they were "stolen", Truck was parked in a tree so it was hard to inspect it, no one was around and it took me an hour to finally find someone to help me and find the dolly I had ordered.Patrick M.
Endurance Auto & Body
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Williamstown, NJ 08094
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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I think the issues I experienced were with U-Haul and not the location. 1) My pickup location was moved to a location further away and I was not informed. I spent hours rectifying that situation. 2) The moving blankets I ordered were not onsite. I was given three blankets that were onsite. One was dirty, one was a partial blanket with tape and several holes and the last one was wet. 3) I completed the online check-in prior to arriving. This was a waste of time. There was no record of me uploading my driver's license or my selections. I did not chose the insurance. It was added anyway and very difficult to remove. 4) The gentleman that assisted me was professional and diligent. I truly feel he did the best he could with the situation that U-Haul placed him in.Scott B.
Limited hours. Had to jump through hoops to find the truck.DONALD T.
If I could give a negative rating I would. The pickup experience was HORRIFIC. Our truck was the only U-Haul asset visible at the used car dealership in the middle of nowhere.. It was parked in some trees on a dirt road. It was 10 miles out of our way. There was NO CELL SERVICE. Our calls to UHaul, after waiting for 20 minutes on hold were disconnected THREE times. Finally someone called us back It was an unsafe location. I had to stand almost on 322 to get a signal. My original location had many 10' trucks as did another.that we drove by. The truck; the voltage and oil pressure gauges were moving all over the place. The air vents only worked when they felt like it. I want a refund!!!! Do not rent from U-Haul in Williamstown, NJ! A complaint was filed at the drop off location but of course no one from U-Haul has called. A DANGEROUS HORRIBLE EXPERIENCE!DONNAJEAN M.
Customer service out of Virginia Beach was very rude on the phone because of this I will not be using u-haul for future movesKEVIN L.