I was told I could drop it off at any uhaul location, i was charged $240 for dropping it off somewhere else and charged an extra 2 days when I dropped it off the next day. I will be making a complaint to the Better business bureau
Michael S
Aj Express
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Willimantic, CT 06226
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisGive location access to stuff like blankets
Eric GNo personnel interaction. This was a drop-off location which was fast and easy.
David MJust a few spots with a drop off box. Simple
Robert FWe rented a U-Haul truck on November 16, 2025, and when returning it we noticed we were being overcharged for mileage. There was a significant difference from what we had driven. I called the location manager to ask about the error and what to do. Instead of listening, he immediately became angry and defensive. He insisted, repeatedly, that we “must have gone over” that the charges were correct and we needed to pay. When I said we had not driven that many miles, he essentially told me I was lying and said U-Haul would not “just take my word for it.” When I asked if I could send a photo of the mileage, he shouted “No! This has nothing to do with me. I can’t make that decision; go on the app and call customer service.” In my opinion he should have said that right after I said there was an error instead of assuming I was lying and speaking to me in such a hostile manner. If you find yourself in a similar situation-perhaps start with: “There is an error, are you the person I speak with.” In complete contrast, my interaction with U-Haul Customer Service was excellent. The representative listened, was patient, and calmly walked me through the process. There was no accusatory tone at all. The photo I submitted clearly showed the correct mileage and provided everything U-Haul needed. Also, always take your own photos of the mileage and gas level—both when you pick up the truck and when you return it. Relying on the app alone isn’t enough. The photos made it possible for Customer Service to begin the process quickly and without conflict.
Drew D