This was an unmanned office pickup. The instructions leading up to the rental were vague and at the time of the rental pickup, the App was not working. Your customer service walked me through using the website but we lost quite a bit of time having to do so.
Thomas W
Mickler & Co Design Studio
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
Locations aller simple et locale® à Wilmington, NC 28403
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisNo personnel on site. Definitely off road. Signage ok but could be better
Rob gThe location and truck were great. The app was terrible! When I arrived, I put the information in the app 3 times and still it would not progress to the key. I was needed to call customer support. The second person helped me get to the key. The whole process took longer than when I have reserved a truck previously and had someone process the rental in person. We lost time with the app. I don't recommend the app/remote access. It took far too long to get the keys. The app is also not intuitive. At one point the app is forecasting what is coming with a bulleted list that has checks by the items, unfortunately it looks like I have agreed to something or completed those things but they are coming up. Not completed. That part is confusing. I truly believe that the plan to have trucks located in a variety of places is a great business move, but the app needs work.
Spencer CThe pickup went very smoothly but an error in what had been recorded as the vehicle’s starting mileage caused a long delay when we went to drop off the vehicle. Note that at pickup, there was nowhere in the app for the user to photograph the starting odometer reading so there was no way to know that there was an issue.
Mary TFurniture bags were in ours when we didn't order; took up space
Mallory M