Horrible customer service.MARC G.
Trailer Rental & Towing in Woodstock, GA at BP Woodstock Convenience Store
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Woodstock, GA 30188
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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no printer; only 1 person behind counter and he was doing my rental and running the store. this is why i typically avoid locations like this; i wish i had chosen an actual u-haul store. he was apologetic and nice but still a bit slow.Frank W.
The guy at the BP who set me up with my rental was very knowledgeable. He explained to me the insurance coverage and why it was important and was very patient with me while I called my insurance company to see if they covered my uhaul or not. Sadly it didn't but I'm happy the gentlemen brought it to my attention. The check in and check out process was very easy and quick. Hopefully I will not be moving anytime soon but if I ever do again I will definitely use his location. I'm very satisfied!!Leta C.
You changed my pickup location less than 24 hours in advance after I had the reservation for over a month. This was really inconvenient already because we were late meeting the moving help, but on top of that you only sent an email. No text, no call. I waited 30 minutes on hold the day before trying to confirm the reservation and no one picked up. Very shameful.Eimaz K.
Ensure the staff at the BP are familiar with online booking.Coreta C.
everything was exactly what i needednigel H.
The owner yelled at me after I put the keys in the lockbox. Very rude and unprofessional. I am not sure what uhaul is thinking with this setup. We have a move coming up in October and wanted to use uhaul again but unless something is done about our experience we will never use uhaul again.Robert S.
Don't call the day before at 6pm saying â€œhey the location where you got a reservation 1 week in advance doesn't have any of your stuff, so we went ahead and sent you to two separate locations to pick up the items you reserved.â€ And then just hang up instead of answering any questions I had.Kenneth W.
Nothing. Best experience ever.Pamela P.
Truck was not ready on time as promised. The employee had issues checking in the equipment from the previous renter and they had issues checking in the equipment when I returned the truck.Doug B.
They don't really manage the u-haul franchise. It is a gas station. The location down the street is significantly better, but they did not have the equipment i needed last minute.Eric R.
Truck had bugs all over the inside and outside. Retailer refuses to mark the cracked windshield and also was very stubborn to help me with the 24 moving pads and dolly I rented.Alexis L.
My last two rentals had issues. I rented a truck on May 8, no sun visor. I'm short and always use a visor to help keep the sun out. Yesterday I rented on May 11, I thought my feet were going to catch on fire. There was an intense hot are blowing on my feet, I was worried the motor had problems. I rent each month for two days, I hope this never happens again. You need to look out for your customers. ThanksLaurie P.
Need a big u-haul sign at the road,Ronnie K.
The U-Haul truck did not have a license plate. When we arrived it was the only one available in the lot for the size we reserved. The employee was unsure if they could even rent it, we were given a laminated piece of paper to put in the windshieldKelly L.
Great for drop off...It's not a pick up site...BP Gasoline station..Pete A.
Pull pads on bill and then said he could take off all but one and just tell where drop off he never gave it to me Problem drop off location was closed Also charged me $28 for insurance that was not on reservation I gave up because I had to get movingMichael B.
The owner of the BP had no personality and refused to do a visual inspection of the truck. I did my own inspection video and photos.kirk S.
Horrible! Reserved for 24 hours, showed up and only had for 4 hours. Call the central number, they sent us to another location and was supposed to give us a 15-foot truck for the price of a 10ft truck. When we showed up to rent the truck there was no record of the price adjustment. Was told to pay the full price and it would be adjusted when we drop the truck off. Showed out the drop the truck off and the cashier had no recollection, and said that was not his problem. U-Haul has become absolutely atrocious, and we will probably never ever rent anything from them again.Paul K.
nothing it was Excellent .Garry F.
The clerk struggled with my reservation, he wrote incorrect date on my written receipt and nothing pleasant about himJason C.
I reserved at the uhaul storage on highyway 92 in Woodstock GA amd when i got there the gentalman told me that he could not find me in the system and then told me that there was no trailer for me that they did not have any on the lot thankfully he looked one up and was able to get it for me but a curdios call to let me know that they did not have one would have been nice so i could have gone straight to the othef placeWilliam D.
This location was given to me after the first reservation for that Saturday morning was not available. I went from picking up at 10:15 am to picking up at 5:00 pm at a location that was 10 miles out of my way. I spent extra money on mileage and gas because of the error that was made. Please make sure that my $50 credit is posted to my card since the guaranteed rental was not available.ANDREW Y.
Just a drop off.Frank Kirk O.
Gas station attendant couldn't find my drop off in their system even though the traffic manager put my drop off there and had my contract number as well as all my info. He called his Area Manager, who was extremely helpful as I had to talk to him instead of the employee. Then even though it was raining the attendant didn't offer to help me unhitch to get me out of there quicker even though he had backup behind the register.CHRIS S.