This was the worst U-Haul experience we have ever had. The location was poorly maintained, with overgrown grass, and the pickup instructions were unclear. When we arrived, the store had an “Open” sign displayed and the lights were on, so we opened the door to see if someone was inside. No one was there, and an alarm was triggered, resulting in the police being called. The phone number provided in our email did not work. We eventually called the number posted on a torn cardboard sign, and the rental manager answered and said he would be right over. Once he arrived, he spoke with the police, and we were eventually able to get the U-Haul. Unfortunately, the rental manager barely inspected the equipment before we left. He did not check the rear lights or turn signals. During our drive, we also discovered that one of the trailer’s wheels appeared to be out of balance. The trailer bounced and shook throughout the entire drive, which resulted in damage to our belongings inside. Overall, this was an extremely frustrating experience. The pickup process was chaotic, the equipment was not properly inspected, and the condition of the trailer caused additional problems and damage. We expected much better from U-Haul
Madelyn P
Quality Housing
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Aberdeen, NC 28315
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe guy that checked me out was very friendly and helpful.
Ben MThe hours available were great because I needed the trailer early - between 630-7am. Even though they weren’t open, there was a number on the door to call for assistance. The guy answered & was there within 2-3 minutes.
SUSAN HI have called but nobody picks up the phone…
khanh lGreat customer service. Brian answered all my questions and was very helpful on the return.
LUIS G