Rented from here several times. Always courteous & helpful.
EDWIN H.
Midgard Storage Acworth
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Acworth, GA 30102
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Company we picked up from was WONDERFUL. They walked us through the rental, and explained any questions we had. They also did a wonderful job helping us hookup the trailer, and explain what was what. And when we returned, it was a godsend that they let us stay in the office a bit and offered water. It was a really hot day and were exhausted from loading. My single gripe about the experience is when they were completing the rental agreement, they could not proceed with the rental until after we had provided 3 phone numbers for 3 different people. My wife and I are fairly private people, and we are unwilling to give your company any contact information away without first asking permission from that person. If we had known we would need to provide this information ahead of time, we would have had it available. It would have been even easier if we had been directed for this information online when we completed the application. I understand that you want a level of security in case a trailer goes missing or is stolen, but this caught us off guard, and we were willing to cancel or reservation because of it. Considering that my ID was scanned when going through the process, it seems suspect that you would even ask for this information, especially since it is so easy to give fake names and numbers. To the point that the phone number I made the reservation on is a temporary number that will no longer be mine after today. It may seem petty, but this will influence my decision on who to rent equipment from in the future. My wife and I value our own privacy, as we do our friends, kids and acquaintances. I would prefer do to business with a company that respects this, especially in this time of data breaches, and unwelcome marketing. I want to reiterate, the business we picked up from is wonderful, and I am willing to work with them anytime I need their services. U-Haul is the company I am not pleased with, and may search for an alternative for in the future.
Daniel X.Great service, getting and returning the equipment was easy. I felt like they valued my time.
James O.I didn't catch the man's name that checked us in but he was so nice and mad everything so smoothly. Great experience!
Tania B.Gave me a truck with check engine light on, there was a piece underneath that was just hanging and ran like crap. The trucks exhaust literally melted through the side of the truck and we got blamed for it and paid over 100 dollars for something that could have been dangerous for us as well and could have caused a serious accident. We didn't hit a single thing in that truck. Pictures we took at drop off show the black MELTED metal. Overall, worst experience I've ever had with Uhaul. And for the record, there were multiple trucks, same size, in that parking lot all day and they gave us the one that had that many issues.
Sierra B.