Horrible customer service and waited over an hour for a reserved truck and had paid movers that I was charged additional for due to not having truck an hour late
DebORAH M.
Moving Truck Rental in Allentown, PA at X Treme Connections
(Concessionnaire U-Haul dans le voisinage)
232 N 7th St
Allentown,
PA
18102
(in Center City Allentown)
(in Center City Allentown)
Services dans cet établissement :
Pour nous contacter
232 N 7th StAllentown, PA 18102
(in Center City Allentown)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Allentown, PA 18102
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 2 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
The owner was rude. I tried to ask how to do mobile pickup, and said I was frustrated it wasnt working, and he was dismissive and irritated as soon as I walked in. He also didnt read my order at all, would get irritated when I told him I wasnt sure what I ordered a week ago and it should all be in the actual order online re: insurance coverage, and then he threatened to cancel my reservation "go ahead, say something" . There was barely any talking afterwards and he decided to "offer me some advice" regarding coming into his store and how he feels I should act. First, being frustrated that the mobile pickup option wasnt working is NOT a slam on him. All i said was "Im trying to use your mobile pickup and it wont allow me to?" and I was clear that I knew this was a uhaul problem. He wanted to run my card again (gave it but told him it was precharges already) and asked for my id. But when asked what my name was, i gave the first name and then said "the last name is on the id" My last name is difficult to spell based on hearing it. He was pissed about that. This guy was chauvinistic and racist (firmly believe sex and race played a part here). He literally was pulling a power move. Nice to any guy who came in the store. Dont get irritated when your location offers mobile pickup and someone asks you how to do it. Also dont offer anyone advice when you are just being patronizing and insulting. I dod nothing to deserve any of that. I was frustrated aboit the MOBILE PICKUP that Uhaul said i was supposed to use. The guy was already visibly irritated seeing me on entry. I would never ever use this again.
Robin D.- Rating:
- 2.0
They are closed on Sundays. So is their lot. We had to go twice to find parking.
alison M.- Rating:
- 1.0
I got my reservation in Hellertown when I was there they told me they change the location and the size of the truck to another location they make me waste time and money, they did all that without telling me a word.
MICHAEL M.- Rating:
- 3.0
No parking Very crowded lot. My original pickup location was on Tilghman street and 13. When I arrived there was no one there Finally she dhowed from the restaurant She did not speak English. She just said “ no uhaul today “. Another person in the area asked her what she meant. She said the person that handled u haul took the day off. This is terrible. I had to rush to another location and it put me in a very tight schedule. I had to return the truck without filling up the fuel which I was charged 8 dollars for. I will think twice before renting from u haul again in the future
Robert H.- Rating:
- 1.0
I have been double billed, your people charged my card without my permission when I picked up the truck for $99.80, then when I brought it back less then 4hrs later thet charged me again for $69.77. There's no way this rental costs $170. I am filing a report with the police, my bank and the BBB. I chose the Livingston street location because it's in a good area, at the last minute I get a call that I have to pick up the truck at the 7th street location, which is in the ghetto and very sketchy. I couldn't reschedule so I was stuck. This was the worst experience I have ever had, I will never use Uhaul again or recommend them to anyone I know. I am so pissed off and I'm not going to rest until I get my money back and I'm going to seek criminal charges on your agents. they
Sojoania C.- Rating:
- 1.0
Engine light was on there was large pieces of glass in the back of the cabin the truck smelled like human feces. And this was the second truck the first one did not even start. The place is to small and is share by a garage which has other cars park in the middle so had to wait for the cars to be moved so we can get our truck
Edwin V.- Rating:
- 1.0
Make sure you check your trucks before renting them out
Jermaine A.- Rating:
- 3.0
Check engine light came on while driving , truck was stalling , brakes were barely working .
Gabriel M.- Rating:
- 1.0
representative did not take me out to show me the truck. upon getting on the road, I realized the engine light was on. there is a garage and a phone shop attached to the uhaul place. there is barely any room to get the trucks in and out. there is literally room for one car to drive in and no way to drive out. you have to back out. it's crazy! you would have to see it , to know what I was talking about. NOT RECCOMENDED
deborah W.- Rating:
- 2.0
This location is very difficult to park since it is a repair shop and it has Too many cars. People, however, are friendly
ralph B.- Rating:
- 2.0
The parking was horrible. To get out the parking lot I had to ask the garage people to move their cars. The truck was dirty too. Also, the steering wheel on the truck was off. I really didn't feel safe driving the truck. Lastly , the Mirrors weren't adjusted and I could barely see.
Sharda S.- Rating:
- 5.0
Customer service at this location was great-staff was helpful and accommodating.
Garrett B.- Rating:
- 4.0
The only downside is some products had requested they did not have. Didnt get charged which was a positive and the woman I worked with was amazing otherwise.
robin M.- Rating:
- 3.0
Had trouble getting truck out of parking lot. Cars blocking drive and had to find people to move them. Keep lot open or bring trucks to the front for pickup.
daniel K.- Rating:
- 4.0
This location wasn't where I reserved my rental, but I was very satisfied with their assistance and professionalism. I arrived at the neighborhood dealer moments after receiving a call from them, stating they didn't have a truck for me. I was then directed to travel 10 miles round trip to another dealer who had a 15' truck available. Not only did this delay our move by well over an hour, it also added additional expense in mileage and gas. If vehicles aren't available to rent, don't take a reservation. A reply to this comment would be greatly appreciated.
Barton S.- Rating:
- 2.0
Bad customer service
Melody P.- Rating:
- 1.0
Thats place needs to be blown up. Literally or figuratively. That locale suxke because the qorkers there. They suck seriously attitudes behavior and demenor is poss poor. I would never recommend them nor use them again in this lifetime.
Gene D.- Rating:
- 1.0
The truck didnt lock. They told me didnt have the equipment i order on the phone. Poor service
Yitzak L.- Rating:
- 5.0
All was great and the staff that assisted was exceptional...thank you.
ramiro D.- Rating:
- 1.0
Train people.
Paul Q.- Rating:
- 5.0
excelente attention
Rafael G.- Rating:
- 2.0
Drop off area was not in a nice location. But staff was attentive and professional
Hugh B.- Rating:
- 5.0
The clerk was very helpful and appalled at my store during the car truck rental in Philadelphia. She suggested I call the company and file a formal complaint. I returned the truck with a half full gas tank so, there go any savings I wanted to have by moving by myself!
Alvaro G.- Rating:
- 4.0
Staff was very helpful in resolving some issues w/ the contract set up in Kenosha and the drop off snaf fu.
Mark W.