The gentleman employed by the storage mall was excellent - friendly and exceedingly helpful. This feedback is strictly about our experience with U-Haul. The systems were down which I understand makes things challenging for all however we kept being sent links that did not work or went to a page not found (404 error). The woman (U-Haul associate) that the storage mall employee called for help was incredibly rude to both him and us suggesting that we should have known we needed to create an account for the rental to work (spoiler alert, it still didn't). This whole ordeal took 45 minutes and the U-Haul associate kept suggesting the issue was that we were late for our pickup which was supposed to start at 9 am. The icing on the cake was a phone call from U-Haul the next day claiming we hadn't returned the vehicle instead of checking with the location first - it had been returned.
Amanda N
The Storage Mall of Amsterdam
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Amsterdam, NY 12010
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- 3,0 - Cote moyenne des clients
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My equipment had so much damage on it I was uneasy about being accountable.. Also, the back door, while latched firmly , gave me a warning of an open door during the entire period. During braking , there were some concerning knocks and bangs. A harrowing experience.
Kimberley GExcellent customer service picking up the vehicle, and vehicle well maintained. Thank you for a great experience.
Wilfredo CI've had great experience at uhaul in the past at other locations but this location was terrible
Alex WThe whole process was quick and easy, the employee at the store was super friendly and helpful
Sarah O