Easy transaction. Nice staff person.
Charles J
Als Hotrod Shop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Ashland, OR 97520
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisMy experience with this U-Haul location was extremely frustrating and disappointing. I reserved the truck for a specific pickup time because I was in the middle of a move and needed the vehicle at that time. When I arrived, no one was there, even though the posted business hours indicated that someone should have been available. My first phone call went unanswered, although I did receive a call back after calling again. I then tried to complete the pickup online. I downloaded the U-Haul app and attempted to go through the process, but the system had my phone number connected to someone else’s name. This was especially confusing because I had used this same phone number for a U-Haul rental just the month before. To make matters worse, I learned that the truck I had reserved had been given to another customer who arrived shortly before me, even though that customer had not originally been scheduled to pick up a truck at this location. I then had to wait for an employee to arrive, gain access to the office, locate the keys, prepare another truck, and finally get me on my way. Altogether, I lost approximately an hour and a half of my moving day because of these issues. That was a significant amount of time on a day when movers, schedules, transportation, and access to the property were all dependent on timing. I understand that occasional problems happen, but this was not a single minor inconvenience. It was a combination of the location being unattended, difficulty reaching anyone, problems with U-Haul’s online system, and my reserved truck being given to another customer. I am requesting compensation or a partial refund for the substantial delay and inconvenience. I reserved the truck for a specific time because that timing mattered, and I do not feel I received the level of service I paid for. This experience was unnecessarily stressful during an already demanding move, and I hope U-Haul will address both the service issues at this location and the compensation for the time I lost.
Marjorie GAl’s was very helpful and gave great customer service. The person who I spoke to on the U-Haul line, Jordon, is who set everything up. He did not connect my reservation to my account online which caused problems with the return.
DEBBIE AGot gigged for a deposit and $100 cleaning fee when it wasn’t dirty, check engine light was on and had poor mileage probably from the light issue
Robby HRon does a great job. Fast, friendly service. Good selection of vehicles and trailers.
Michael C