This location was the most disorganized i've ever experienced. I ran into several issues during my rental. To start. I was scheduled to pick up the truck at 10, but when I arrived, I was told I needed to wait until noon to get the truck. This had major implications on the movers that I hired, and I ended up wasting two hours of their time because we did not have a truck. Second when I went back at noon to pick up the truck. I was told that the reservation had been canceled and switched to a new location. I had to go back and reinstate the reservation so that I was able to pick up the truck. finally, I received a call yesterday saying that my truck had not been returned and there was a chance that I would be charged for all of the days. Thankfully, I wasn't charged, but yet again the fact that they did not have record of me returning the truck shows incredible disorganization. I will never use this location again and will very unlikely use U-Haul again.
KATHERINE C
Space Shop Self Storage 14th Street
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Atlanta, GA 30318
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Truck was on empty gas not 1/4 tank as store listed. I took a picture of fuel gauge at pick up. Cabin had trash and drink bottles in it.
Clint GNobody on site but drop off was easy
Beverly LThe equipment I requested online was not available and I wasn’t notified until I came to pick it up. Causing me to delay my move by 2-3 hours so I could find additional equipment. I ended up paying more than anticipated and filled the gas tank up more than was required. Wouldn’t rent from this location again.
ARIEL BBoth trucks that were assigned to me did not start. The second truck required UHaul roadside assistance. The help came quickly and got me up and running, but it made the overall experience longer and more arduous than it needed to be. The staff was great, but the trucks sucked.
JONATHAN D