The experience with this location was excellent, however my experience with UHaul prior to that was some of the worst customer service I have ever experienced. I was on the phone for 1 hour and transferred to about 5 different individuals. Only 2 individuals were helpful and they were Josiah and Lavonne. I'm curious, why do you have individuals Make a reservation and request When the time and location request are Not honored or even close? The notification of this change was less than 12 hours from the original time request I made. Many of the individuals on the phone kept saying they couldn't help because that was not their area/location. I was transferred to someone in Missouri and one representative was incredibly rude stating she was supposed to be done and couldn't help because I was out of her area. I suggest that someone in your company look at this process and figure out how to improve your process and customer service.ALLEN A.
Moving Truck Rental in Aurora, CO at Autoworks Service & Repair
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Aurora, CO 80013
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Staff at front desk was friendly and helpful!AMBER F.
No clearly marked drop of location, as well as location was completely full with other Uhaul equipment causing several rentals, including mine to be parked in another close parking lot, but making me think I was not suppose to be parking there. Also, dropbox for keys was very confusing to me and another customer also dropping off equipment. We put our keys into the mail slot by the sign for after hours returns but still have no idea if we put them in the right location.Matthew G.
The uhaul we got was not cleaned out before we got it- smelled like cigarettes. Also the gas tank was almost completely empty.Nicholas G.
I thought the rental experience was excellent and cannot think of anything I would change. Customer service reps were efficient and processed our reservation quickly. When we finished, the check-out process was quick and easy. I would rent from this location again.PAMELA S.
Awesome service!CHRISTY K.
Nick is the man! Heel wmmmwmmkkkoWESLEY J.
Great location, great and FAST service! Thank you!VALENTINA S.
The team at Autoworks was great to work with!william B.
I canceled this contract and made a new one for the 15th for two days and another one for the 18th for 12 hours. Why was I chaarged for this?PETER T.
No complaints other than the truck not clean.YAMILETH J.
I picked the closest location to me less than 1 mile. Few hours before my reservation date I saw a change on my pick up location to 6 miles away. Not fair.CONSTANT M.
Pleasant serviceGRACE S.
A little more prominent signage so you know you're at a U-Haul location.Stephen T.
The personell were efficient, quick and kindJerry T.
Truck transmission was garbage. I ran over 4000 rpm most of the drive. No it was not the tow button.Michael B.
fast results at the counter. friendly, knowledgeable people. no problems.JOHN H.
Staff inside were very friendly and helpful. They were so helpful in fact it makes me consider their auto shop for work on the car and not just Uhaul rentals.Thomas H.
Very friendly, drop off was very easyDENNIS E.
Self check in took a bit longer online with the verification and such than it would have been having the office staff get me set up in person, so I'll probably just use that option for after hours next time, but over all a great experience.Amber J.
Use a pre rental walk around.JOHN W.
These guys was very professional and really helpful thank youJEFFERY D.
Don't tell your customers at the last minute that you don't have the size truck that they reserved. This was a headache I had to squeeze items in uhaul and I have to pay extra for storage.George P.
Staff wasn't helpful at all. I informed the staff that the truck I used was having hard time shifting gears and engine was too loud and wouldn't go over 50miles and the staff said that Uhaul truck is not made to drive fast. I was planning to use the truck throughout the day but I decided to return it after one trip coz I didn't wana cause any more damage to the truck. I've used Uhaul trucks in the past and never had any issues but this time.AVINESH C.
Justin was suuuuuuuper awesome! I reserved the wrong size truck at a different location and got me set up with a new reservation the day before my move with the right size truck. My move went longer than expected and he got me all set up to drop it off after hours. 10/10 would recommend to a friend!DARION R.