Customer service rep did not know what he was doing, had to call someone to walk him through the steps. uhaul was completely on Empty an i was charged $166 for gas that was not in the truck, entire truck bed was filled with ashes and burnt paper from i suppose a fire. I would never ever rent from this specific location again. They have yet to get a refund, will be calling higher ups.
SONIA T
Brundage Self Storage LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bakersfield, CA 93304
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Interior was clean, exterior was caked with mud. Was asked to return my rental earlier than my scheduled time because they had another reservation for the truck and needed to clean it and everything for that client. Asked for an appliance dolly was given basic dolly.
JACQUELINE MI felt very bad for the employee who said she was new and she obviously had little to no training. We were there for nearly an hour just for a basic pickup of a van i had reserved a few days earlier. She tried calling her boss who didn't answer. She finally reached someone at a different store who walked her through the basics. This gal was very nice, patient and did her best so my frustration is not with her but with the lack of training and help given to employees.
LANCE BWhen I returned the truck in Bakersfield they charge me for extra miles wich I never used as a matter of fact I had extra unused miles and you still charged me for extra miles not used, a re-enbursement will be issue but this did not happend up untill I proof you where wrong this tells me that you try to take advantage of me and if I would never complain you would keep my money, Bad business. I wonder if your employees are making extra money by ripping people off.
JAIME EI left my computer back pack behind the drivers chair. When I went to the dropped site this am I es able to see the bag pack by the window but the location site was closed. Came back to the site at opening time but back pack was gone and the truck was moved from original parking spot to another by the store worker in the self storage store at 2305 Brundage ln Bakersfield, CA. After asked the store worker to showed me the surveillance cameras to see who accessed the truck before him and he refused stating he didn’t know the code to access to the video recording. After contacted the BPD store worker claimed himself as the supervisor the store and no one also had access to the cameras and also the cameras don’t record any video. This is a clear case of stolen property and I’m very disappointed. The bag had an IPod air. an iPhone, an Asus Computer, a cosmetic bag with $1500 cash.
Yenny R