No supporting agent. Cant connect a trailer. Doesnt know how to speak native language. Uses phone app to communicate. I had to do 3 applications and give info 3 times to get the rental to 3 different agents on the uhaul phone and still could not get a proper rental. Local shop 5 minutes away had equipment but the website and the agents would not rent me the equipment that was sitting in front of me and i had to drive an additional 3 hours to get a rental. They would not let me return it local without a penalty. There is no support for the clients at these locations. None of these multiple dropoff places know the uhaul rental system and most dont even know how to hook up a trailer. Pathetic. Ill never rent from uhaul again. I couldnt even do biz in english and had to use a chinese translator on the phone to try to rent.Tim R.
Moving Truck Rental in Balcarres, SK at Sunglow Esso
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Balcarres, SK S0G0C0
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 5h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Balcarres, SK S0G0C0
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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We booked the truck online at the Yorkton location but was called the day before and was told I had to go to Balcarres to get the truck. I had to rearrange a ride to pick it up and it was very costly to get it from there. I was told they open at 9. I was there at 9 to pick up the truck and found out they don't open until 10. We had to wait for them to arrive to give us the truck. The uhaul dealer could not speak any English so I just grabbed the keys and took off. The truck was dirty and stunk in the cab.Jeffrey M.
The location was fine but took awhile for anyone to help me and could not speak English. But the young lady did help me on load after I asked her.Allan B.
Have a jack available. Be able to pay at location instead of having to call and give my credit card info over the phone. Ensure equipment is functioning properly before someone comes to pick it up. Had to wait extra as trailer was not accessible which caused further delays.Lynn R.
I picked up the unit. I was given no paperwork. Was told that everything was good to go as far as charges which I did not understand as I had not given my credit card information up to that point. Very poor communication as the person giving the unit did not speak english well and communication seemed to be to who I assume was his boss through texting. We had phoned U haul the next day directly and they said that he probably didn't process the order yet. I finally showed up to drop the trailer off in Ladysmith which is where we told the agent we wanted to drop it off. They said there that my order was showing that I was late in picking it up when I had already had it for 3 days. Thank god I didn't run into any problems because I can just imagine the headaches i would have potentially faced. The whole process was horrible on this end.Rob F.
No commentsRandolph S.
The regional manager Greg looked after me. It's not good business to have a dealer who opens when they want and cannot speak English. I have Greg's number for future. He got it handled but this dealer is shit!Stewart M.
slow internet, hard to get paper work completed.sacha C.
The were actually closed for New Years Day but they accommodated me by coming into the store to give me my deposit.Morris S.
I had issues with hooking up electrical. Needed an adapter and rental agency had no clue. Called U-haul. A supervisor named Greg calmed me down, re-instated my cancelled order, told me what I needed, He was absolutely great. Can't say enough good things about how he handled the situation and got me back on the road. Thanks Greg!allan I.
I received a phone call from Becky inn Winnipeg (204)987-9510 around 3:50pm Local time. I never been treated on the phone and takes too like she did to me demanding I return the truck before 8am on Friday July 26, 2019 she was just rude and ended up hanging up on me. Uhaul better have a talk with her about customer service and learn people skills.coryd S.