Never checked the equipment just told me to unhook it myself
WADE C.
Pinewood Inn
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Barrys Bay, ON K0J1B0
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,0 - Cote moyenne des clients
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Where do I begin?? 1: original reservation was to pick up and drop off in Pembroke, On. 2: later diverted to Barry's Bay (90 extra kms one-way) and directed to drop off in Pembroke...useless to me since I had to leave my car in Barry's Bay. 3: informed rental agent in Barry's Bay that I MUST pick up and drop off at same location. I was verbally assured that would be fine. 4: signed contract indicating 3/4 tank of fuel in truck, but after walk around revealed the fuel gauge indicating 1/4 tank. Again assured by the agent that she was aware and would make correction at drop off (I have photos of odometer and fuel gauge at pick up and drop off). I had to take her at her word as I couldn't spend another 40 minutes while she wrote up a new contract. 5: rental fees were paid at time of pick up, but are being charged to me AGAIN. 6: After repeated conversations 2 with U-Haul representatives, I was assured that: - I would be credited for 64 miles (100km) for the inconvenience of having to travel so far another location. They did not do that. - that I would NOT be charged for fuel (they are charging me $137 for the non-existent 3/4 tank) - that they acknowledged I already paid the rental fee and damage coverage (they are billing me for that AGAIN). I am weary from this ridiculous back and forth and very disappointed that such a long standing company could be this inept and put any client througj this inconvenience and worse; extremely excessive charges. I doubt I will ever use U-Haul again (after many rentals over the past 6 years) as it seems this isn't just a problem with a single franchise, but apparently a system wide problem with communications and terrible customer resolution practices. I am really quite annoyed that I will once again have to get on the phone with these people when I know that they failed to honour what they already committed to. My rating today is ZERO. U-Haul has become a clown show.
Aubrey M.Only thing that I can suggest is that u-haul provides this location with more verities of equipment
Austin Q.Still waiting for my final bill to come in so I can see it
Jeff M.Just dropped the truck and put the keys in the slot. Straightforward.
Tom F.