I did not want to drop off art this location because I had done this in the past. When I made the reservation I picked another location nearby. I got email to drop off here. I called uhaiul was on hold for over 30 minutes to try to change drop off location & was disconnected when someone finally answered the call. I was very dissatisfied with the experience.Robert E.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bessemer, AL 35020
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- 3,0 - Cote moyenne des clients
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Awful experience. I requested and was promised by multiple reps at Uhaul that there would be a 15' truck at ZN Mart which was 30 minutes from my preferred pickup location. They insisted this was the only place in the area with a 15' one way truck. We instead received a 26' truck which was entirely too big for my move and had to be driven from Alabama to Texas. This large of a truck increased our gas cost and Uhaul was unwilling to provide any kind of compensation on this front. This is a very unprofessional location, they were completely unprepared for the pick up process and did not provide the two dollies that I prepaid to rent. The gas tank was half full and ZN reported that it was "almost full." Very disappointed in the entire process.Lizzie D.
We love you uhaul best prices best quality and ratedarlene W.
This establishment needs review. I'm not sure it is in uhaul's best interest to entrust their equipment with this location.Jimmy H.
The attendant was not familiar with the rental price. He asked for my license then gave me the keys to the truck. We didn't discuss the contract, mileage or deadlines. I asked to change or update my drop off location and he couldn't meet my request.Gerald W.