(1) Make sure location is exact on Apple and Google maps. Address entered took us to a residential lot in an area of town that did not appear safe. (2) Make sure person handling rental can speak English. Attendant had to call her boss and then hand me her phone to speak with him. (3) Make sure the cab is clean. The previous user decided to smoke and used the door handle as an ashtray. (4) Make sure that whoever services the truck knows how to do so. We drove from Bessemer to Tuscaloosa, spent 4 hours loading the truck, only to find a major oil leak. Had to call for service at 9 PM. Technician said the oil filter was not tightened in place which led to all the oil leaking out. The dip stick was dry as a bone! We are lucky that the engine didn't seize while we were driving from Bessemer to Tuscaloosa. (5) Offer to clean out the vehicle if it is dirty. We had to go by the Tuscaloosa store to pick up the mattress and chair covers and the furniture pads we ordered. When we arrived, we asked if they had a vacuum we could use to clean out the cab. One of the attendants said they did not but had an air hose we could use to blow it out. No one offered to help.
Sharyn D
ZN Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bessemer, AL 35020
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I did not want to drop off art this location because I had done this in the past. When I made the reservation I picked another location nearby. I got email to drop off here. I called uhaiul was on hold for over 30 minutes to try to change drop off location & was disconnected when someone finally answered the call. I was very dissatisfied with the experience.
Robert EAwful experience. I requested and was promised by multiple reps at Uhaul that there would be a 15' truck at ZN Mart which was 30 minutes from my preferred pickup location. They insisted this was the only place in the area with a 15' one way truck. We instead received a 26' truck which was entirely too big for my move and had to be driven from Alabama to Texas. This large of a truck increased our gas cost and Uhaul was unwilling to provide any kind of compensation on this front. This is a very unprofessional location, they were completely unprepared for the pick up process and did not provide the two dollies that I prepaid to rent. The gas tank was half full and ZN reported that it was "almost full." Very disappointed in the entire process.
Lizzie DWe love you uhaul best prices best quality and rate
darlene wThis establishment needs review. I’m not sure it is in uhaul’s best interest to entrust their equipment with this location.
Jimmy H