They were not open on a Sunday and I had to simply drop off the truck and two dolly. I did not feel it was safe to leave the equipment there and even wondered if someone would come by and steal the two dolly leaving me responsible for the full cost of it. Looking above in this review at the drop off address, that is NOT the address that was given to me in my confirmation SMS text message. THAT is probably the reason I received a call on Tuesday saying I had not returned the truck yet. Why the different drop off location? I used my text message as the address in GPS.
ROBERT P
Cornejo Properties LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bloomington, IL 61701
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Asked to pay split payment and he said that it was ok and i put my card in and he charged me the whole amount and then said there is nothing that can be done about it. Unprofessional payment method done on his personal phone as well. Left very angry with the experience
KADEN LI will never use Uhaul services again. Went to pick up cargo trailer nobody was there at this location. Couldn’t get in business since it was closed. Called the number lady said that nobody was there and said I would have to go to another location. I refused cause I like everyone else doesn’t like their time being wasted. I was upset. There was 2 6x12 cargo trailers and a box truck. She said the box truck was blocking the trailer and she was waiting on someone to come and unlock the box van since keys were locked inside. My husband just moved the cargo trailer and we hooked it up and did the rest of the reservation over the phone. Very very unprofessional
Sarah TVery thoughtful and friendly!
Melissa SVery friendly, energetic, and responsive team member. Thanks!
Dan G