The checkout process is a complete disaster that took over 45 min over excessive and impossibly slow verification loops. Would've been a great service if not for this complete nonsense. Nobody thought it through from the perspective of the customer.
ANDREI S
Collette Home Of Bridgehampton
(U-Haul Neighborhood Dealer)
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Locations aller simple et locale® à Bridgehampton, NY 11932
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Comment U-Haul Fonctionnement des avisThe pick up experience was not good. The employee at the store was not well informed about how u haul works. She did have me complete the check in process on my phone- and upload my drivers license photo- which was fine. But then she asked for my letters of reference so that I could drive the 15' truck I had reserved. I have rented from u haul before and never been asked this. Then she did not know which truck was mine. She asked me to dial the 1-800 number which I did. She seemed frustrated with u haul. Eventually the u haul rep at the 1 800 number talked her through which truck was mine and she eventually found the key. I had ordered 1/2 dozen or maybe a dozen grey moving blankets and she said they were not anywhere there. I asked the 1-800 rep to take the charge for those off my account, which he did. The inside of the truck has pallets in it- which did not bother me, but also left over stuff from a or several previous moves - a bag of pistachios, a bag of gum, various plastic wraps, etc... I was about 45 min late for pickup because the east coast had just experienced and was still experiencing torrential downpours, but I did arrive within a one hour. Eventually the employee warmed up as I and the 1-800 worked through the process, but clearly more training and communication with neighborhood dealers is necessary. In the past I have gone to main U haul pickup locations and the process has been easy. this was unexpected hard and stressful. I had driven 4 hours to pick up this truck, and needed to meet people to pick up my delivery and then drove another 6 hours to my destination. Could have done without the stress at the dealership, since the woman at first was sounding like I was not going to get my truck. I did get the truck eventually and it did the job, so it worked out, but again, education of neighborhood dealers needs to be better.
Vivian Mcolette was very nice however Uhaul double charged me and has not contacted me despite my reaching out.
ALICIAC RThe worst customer service ever
CARLOS CO was told $25. Would be taken away
ALFREDO M