Location de camion de déménagement à Brimfield, MA chez Automotive Specialties Repair & Services

Were there over 1 hour. Guy didn't know what he was doing! Dirty and gross

Awful experience. Had no idea how to rent u-hauls online. Need to take that class again if they will be handling any more reservations. Rented the wrong truck and took over an hour to fix their mistakes costing me time. Did not have the correct millage on the contract or the fuel level. 0 of out 10.

my issue is with uhaul itself. When I called for my reservation I specifically said I wanted to pick up and drop off in Ware MA multiple times on the phone with the woman. When I called a few days later about changing my pick up time I was told I was picking up in Brimfield. They said they might have changed it due to ware not having the truck I needed. But when I was making my reservation not once did the woman say ware didn’t have the truck, nor did she mention the town of Brimfield at all as I would have corrected her is she had. I would have taken a different truck that was available in ware if I had to for the pure convenience of where I was moving. I had to travel out of my way for pick up and drop off as well as pay for more mileage because the travel was close to 20 miles away from my home to drop off. As opposed to the 1 mike the ware location is from where I moved. Also when I called about changing times the people I spoke to were of no help. I just kept being told to call a different number. I will no be recommending uhaul itself to anyone as the people that work there don’t seem to know their ass from their elbow. But the place that I picked the truck up from was great!

The location was fine although, the staff was awesome and helpful probably because its an independent company and not part of the Uhaul corporate machine. Uhaul has their hours wrong- they open at 9am not 8am. -Uhaul itself sucks big time. Don't let people reserve a certain size truck at a certain location if you call the day before to tell them you cant make it happen, and now they have a smaller truck an hour further away, completely fucking up all their plans. Really terrible company I will never use again- Uhaul itself is the fucking worst. FUCK YOU Uhaul. FUCK YOU for doing that to us.

Your service was disgusting, deceitful, and not in any way good for a recommendation. I will never be using you guys again.. you claim to have the truck and the day before, you are able to provide something not even close to what was told, you stated that do to high volume of costumers that the location of the truck I needed might change never the actual sizes.. people depend on you, and you fail, over and over again you guys fail... so congratulations you lost a costumer, I know, no worries on your end you will continue to make money screwing people over.. hope you understand how unfortunate it was to work with this below average company.. this is just my opinion, I’m sure others would say different.. and I hope they do..

It was good for me. Not much to improve on, maybe it could be a little quicker doing paper work getting the truck and leaving. After doing everything on line it should be sign and go.

I know the place. Good people.

Friendly and accommodating service however some cliches with computer registration.