Dint check it out when returned , told me to park anywhere out back .Chris F.
Moving Truck Rental in Bruce Mines, ON at Country Store & Esso
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Bruce Mines, ON P0R1C0
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3 Average Customer Rating
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I was supposed to pick up the trailer from u-haul location in Sudbury, ON on Oct 10th, Saturday, but after reaching there after driving more than 2 hours, i got a text message about 30 mins before picking up that the pick up location has been changed to Bruce mines, ON. I did not get a call from Scheduling to inform this major change. I was only able to get the trailer next day and i spent next day as well to get this trailer. My trip got delayed and i incurred extra storage costs, accommodation cost traveling costs along with my time. Not happy with this unpleasant experience.Kam K.
I booked my truck 3 wks. before pick-up in Elliot Lake and expected to pick up my equipment in Elliot Lake. Two days before I was to pick up my equipment I received a phone call telling me there was no truck in Elliot Lake and if I wanted my rental I would have to drive an hour and 45 minutes to go pick up a truck. After arriving to pick up my rental, it took 30 minutes just to get the paperwork. I asked the attendant for help with the auto hauler and he told me the customer does that on their own and he was to help me there would be a fee.After arriving back home to load up the handle that raises and lowers the car hauler broke. Never showed how to properly attach chains.DENNIS B.
The gasoline guidelines seem unclear and felt unfair. Returned at the same level as taken out but then advised to put $15 - 20 more in to be sure....Heather E.
Assistance with hook up would be helpful.edith O.
I just received my invoice i was billed an extra day i had the trailer for two days March 12 2020 picked up at 1pm returned early Saturday March 14 2020 at 7:30 am this was discussed at the time of pickup that if i returned early Saturday morning i would only be charged 2 days, I would like my credit card credited for one day rental including taxes. Booking number 87525407jeff O.
That the info you give out on the phone for rental for credit card is not private enough. People are all around you. No privacy.MAURICE C.
Staff here are very friendly and helpful.Edita F.
U-HAUL should upgrade its computer systems. Even though I am a repeat customer & had already checked in on-line, it took over an hour of U-Haul computer delays before I could get my contract approved. I ended up having to use cash to pay for my rental as U-Haul Canada would not accept my USA issued credit cards. This is the second time in 2 months that my pick up time was delayed by U-haul computer delays. The other time I was in the USA when it took forever to get U-Haul computers to workGARY L.
The vehicle that I requested was at the location when I arrived. All mechanical worked excellent. All moving accessories (pull out step) worked well.Rachel L.
The person at this location was very friendly, nice and helpful. What I don't understand is why you don't ask questions about the truck itself. It was difficult to read the speedometer because it was in miles per hour and we use kilometers in Canada. Also it's ridiculous that you fill the gas tank to only 1/4 full. A full tank would make a lot more sense and be much easier to do.diane S.
Make sure the people responsible for renting give proper info on how to pin it and show how to hook up the safety chain properlyGILLES O.
I ordered a 26 foot truck over a month ago and uhaul confirms a 20 foot truck the day before moving. WtfJamie L.
Initial pick up location was in Espanola, after multiple phone calls to uhaul, and being hanged up by customer service multiple times i will never recommend uhaul Initial request was a 5x8 trailer, which was not available upon arrival. Purpose was to move a queen bedroom set. They offered me a 4x8, expecting i would still be able to fit my queen bedroom set, once i got to 2nd location for 4x8, once again becoming very irrate, that i wont be able supply my needs. 3rd location is 6x12 trailer, 2,5 away, in Bruce Mines, where uhaul failed to inform me of. After driving over 5 hrs all over north ontario, which could of been prevented. I really wish this would not happen to any other customer, and hope that uhaul can contact me for follow upMelanie P.
Despite having booked a trailer 3 weeks ahead of time I was only contacted 6 hours ahead of my scheduled pick up time to tell me I would have to drive an hour each way to another town to pick up my trailer. The new location also closed very early which meant I lost almost a full day due to U-Haul failing once again. This is not the first time this has happened to me. Booking in advance seems pointless since many times now I have had to drive from an extra 30 minutes to 1 hour each way past my arranged pick up location. The change happens with very little notice despite me planning well in advance each time.Lyle M.
The tires were not suitable for this time of year. Lots of spinning on ice.Heidi W.
Friendly and informative customer service. We plan to use this U-Haul location again.Skip H.
we were to pick up in Sault Ste MArie and this was 1 hr outPerry V.
Don't change a thingDarl B.
Need to explain that a prepaid deposit is not deducted from the total, but is refunded upon drop off.DAVID R.
Had a surprised free month storage which came in incredibly handy as we couldn't move in our condo for another 2 daysClaude S.
Quick drop off. This location is also an Esso gas station which allowed me to refill the truck in this small town with only one gas station. There was plenty of room to drop off the truck and trailer in the rear.Rick A.
Excellent customer serviceRobert W.
Okay so to explain, I got there. Trailer and truck weren't set up. I had called the day before to make sure it would all be ready when I got there and someone would help me load my car on. The guy told me I had to do it. Over charged me 156 for the truck it was suppose to be 117. the truck got stuck, haven't been moved in Months! Stuck on an ice pad. He left it running for over an hour. Was just throwing sand under the tires. Didn't call for a tow truck, didn't grab wood or anything. I was on the phone with uhaul the whole time. he refused to refund me the money he over charged me and said I had to call uhaul and it wasn't his fault. When I called they said in the notes it shows my quote and that he didn't apply my quote. he smashed the truck into the trailer and got it stuck on the trailer and rather then pulling ahead he rammed it back into it further. I drove away thinking it was fine.. the lights were never plugged in. Told he didn't have time for me and wouldn't put my car on because he was off. And never once appologized for anything! And they weren't calling a tow truck or nothing I had to do it but They were trying to get it unstuck with a Dodge Dakota and finally did but they just were awful.... It was a heck of a time and they told me to take photos and videos of everything so we did. His printer also didn't print and said the copy on my phone was enough. He said he was off soon and couldn't help me. Said "can't you do it?" . When I asked him to pull it to the pumps again he said can't you? And I said no I'm not comfortable right now. And after when I was leaving. Said "how are you doing to get your car on?" And I just left. No sorry. Nothing. I would never recommend this location EVER TO ANYONE.Ashley S.