The attendant of this location, for both our equipment pick-up and drop-off, was utterly incompetent, poorly trained, and quite lackadaisical. Neither management nor support appeared to be available for assistance at either time, and the process did not go smoothly. We had originally made the reservation for our equipment online via the U-Haul mobile app on January 2nd. The rental pick-up process on January 3rd did not work on the mobile app, and going through the dealer's associate on duty took nearly an hour. The associate we dealt with neglected our appliance dolly reservation in checking out the equipment to us, which we had to then return inside to remind him of that. Upon returning to the location to drop off the equipment to the dealer, we arrived more than an hour before the due time on the same day (as it was a 6-hour rental), and proceeded inside to complete the transaction. We attempted to complete the return online, again, but were unsuccessful. We then resorted back to completing the return in-person, and were confronted with the same associate with the same apparent lack of competence. Drop-off was slow, but quicker than pick-up. We were assured that everything was checked in and we were good to go, but were not provided a final invoice or receipt stating the total charges due. Five days later, we received both an email and a phone call requesting the return of U-Haul equipment now considered late. We called the location, which did not answer the phone. We called U-Haul Customer Service and complained. The representative on the phone said she would connect us with the Area Field Manager, who would be reaching out to us. This took a couple of days, but the proper contact was made with Mr. Stephan Ewing, who was pleasant and understanding, and a refund was issued for this abominable experience.
Nathan D.- Texas TX
- Caddo Mills
- 75135
Moving Truck Rental in Caddo Mills, TX at Exxon 380
(Concessionnaire U-Haul dans le voisinage)
Services dans cet établissement :
Pour nous contacter
5777 US Hwy 380Caddo Mills, TX 75135
Services dans cet établissement :
Heures
- Lun au ven : 5h30 am à 4h pm
- Sam : 6h am à 4h pm
- Dim : 7h am à 4h pm
One-Way and In-Town Local Rentals in Caddo Mills, TX 75135
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 3 Average Customer Rating
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Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Thank you for being there in need.
Carlos Q.- Rating:
- 2.0
The. ending off my trip was the polar opposite of the beginning. I asked,for clear information and,I did not get it.
Kerry Thomas H.- Rating:
- 1.0
The guy had no clue what he was doing. He was not helpful and got a bit rude. I explained to him I'd already checked in and just needed to pay and he kept asking questions. I'd originally selected a different pick up location that I'd used before but they didnt have my reserved equipment, which I reserved 2 weeks in advance. I was also given a 26' truck when I reserved a 15'. Driving that plus my car transport to and through Houston was one of the most stressful things I've endured. I also had to pay for the 26' when I had nothing to do with the fact that the pick up location I had to change to had nothing but 26'. Very very disappointed, this is not the service I've come to expect from uhaul as I have used you guys for years.
Amber T.- Rating:
- 1.0
The location in caddo Mills was not where I scheduled to pick up my uhaul, however it's not their fault for the terrible experience received! I scheduled to pickup the truck Royse City, arriving when the store opened to be informed the truck was not available. Thankfully the representative at the store helped me as I was left stranded due to the oversight on u hauls behalf. The dolly recurved was broken which made my situation even worse, the wheel ended up falling off of it! This was an absolutely awful experience & I am so disappointed in u haul! This goose chase took 2 hours out of my day & 40 miles difference and was offered a $50 credit! Not enough to compensate for the hassle I went through!! I don't know that I can recommend u haul again.
Natasha F.- Rating:
- 3.0
Customer service was terrible
donald D.- Rating:
- 5.0
This was ok.
Harley H.