Messed up entire reservation and wouldn't listen. It seemed completely unnecessary to have this U-Haul pick up location when you have a big full service one less then a mile a way. I pulled up and they had 1 truck in the lot and not a single other car. This was after driving past a big U-Haul location which could have handled my pick up probably 100 % better. I can't express how frustrating it was dealing with this place. Super unclear on communication and caused chaos at the end of my rental because they inadvertently changed it from a one way drop off to a I town drop off. I would highly recommend you drop this location from your company's locations. You don't need them at all. Your have a big full service location a mile away!!! It feels very scammy when you go here to get your truck and drive past the other location. It's not a good look for U-Haul.
NICHOLAS B
Depot City LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Cape Girardeau, MO 63703
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There was an empty chocolate milk bottle in the truck and the passenger seat wasn't clean. The person at Depot City had questions for which she didn't have any answer, so we were delayed at pick-up while we waited for her to speak with the main U-Haul rental place.
Linda HNot sure why there is a location so close to the main cape uhaul location. At this convenience store they seemed very unfamiliar with the check in process.
Corey AThe markings were very sparse for this lot. We showed up just on the edge of close time, and there were no clear directions where to park the vehicle. The clerk tried to assist before she headed out, but she wanted to redirect us to a different lot, which I was unable to do off of my pre-reservation online without penalty. If U-Haul wishes to continue to use this lot, it needs a bit more signage regarding where to park the returned equipment.
Fredrick STruck was clean! Double check the fuel. The contract indicated the truck had approximately 1/2 tank, but when we got in it , it was empty. Sales person came out and took pictures so I believe we should receive a fuel credit.
Bradley R