Customer service #1
RODNEY B
Toby Auto Mechanic LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Casa Grande, AZ 85122
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
For some reason...the trailer did not have the safety pin which inserts behind the trailer hitch ball to prevent the latch from going up. Good thing I knew how to attach a trailer, and had my son with me. The location had no one to help he attach the trailer. I was just thankful I knew how to attach the trailer.
FRED BI was on time for my pick up. The person behind the counter thought I was a different person and told me that the truck I had reserved was reserved to someone else. After some time and providing my reservation number, I was told that he found me in the system but that the truck had not been returned yet. After some more time, I learned that the truck was here but they hadn’t checked it in yet. After about 30 minutes, I was finally given the keys and was told that the truck had 3/4 of a tank and that I needed to bring it back with approx. the same amount. He said that if it was over I would receive a credit. I returned the truck a little early with more gas than was in it when I received it - almost a full tank. No credit at all was provided. When I tried to put it back in the same spot that I received it in, I noticed that a large dodge truck was parked in a thoroughfare and not in a parking space and blocking my ability to back the truck in as I found it. I maneuvered multiple times to finally park the truck as I had found it. Upon going to the drop box to drop off the key I noticed that there was a guy in the truck the whole time watching me struggle to park the truck and could have easily backed up 10 feet or parked in a correct parking spot and made it much easier. As I walked by, I simply stated, thanks for the help. A large person quickly jumped out of his truck and said, what’s the problem? I stated that if he had moved just 10 feet back, it would have been easier to park the rental truck. He stated, that he was the owner of the property and that he can park wherever he pleases. I let him know that he should follow the golden rule - “Do undo others…”. I also told him that I would never do business with them again and he said fine. That was my experience. I followed the online booking process thoroughly and even uploaded my identification, only to have it not expedite the process at all. U-Haul should pick better retailers to represent their product/service. This one gives you guys a bad name. I’ve used U-Haul like this prior at another location and the pickup and drop off was simple and painless. This experience was far from that. Incompetent staff and inconsiderate owners. I’ll use a different solution next time and not U-Haul because of this.
LUCAS SMake it easier to see the drop spot.
Edward K