Don't blame customer for damage on their property without talking to their employees first. Owner terrible rude and aggressive towards customers, if it was up to me I wouldn't associate with this person with uhaulOsvaldo F.
Moving Truck Rental in Castroville, CA at Gonzalez Auto Service & Smog
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Castroville, CA 95012
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Castroville, CA 95012
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Very friendly and the truck was very clean.Dawn E.
Staff helped me out by providing a mask when I realized I had left mine in my car. Quick easy and friendly assistance at Gonzales..Thomas M.
This location closes at 5 and closed on weekends. We were scheduled to pick up at 430. A traffic accident caused a delay. We immediately called and told them we would not get there until 450. They were quick to tell us that they close at 5. We called again to give them an update time of 455. Once again, it was the same thing, "we close at 5.". Once we got there I realized it wasn't a U-Haul facility but rather a car repair that did rentals. I totally understand they want to leave when they close. Just felt the response wasn't warm at all.So, if you plan to rent from this location, come on time.DAVID K.
make one-way rentals more accessibleSabra E.
very good service from person in charge.JOSE G.
Excellent experience from beginning to end. I would happily recommend this location to anyone.ANNETTE F.
Great service Mr.Gonzalez answered all of our questions and explained the whole process of the contact. Had no problems picking up the truck and or dropping off the truck. Great service all around from pick up to drop off. Thank you.Javier M.
Jesus was very helpful. Gave me a thorough walk through and helped me feel safe. The price was good and Jesus had it ready on time.RONALD M.
I returned the trailer at 4:30PM on Sunday (10/18/2020) as indicated on the contract for a 3-day rental. I was originally scheduled to pick up the trailer at 4:30PM on Thursday (10/15/2020) but Mr. Gonzalez encouraged me to pick it up earlier, which I did. He told me that I can return it at 4:30PM on Sunday since they are closed and I'd need to just drop it off without incurring additional day of charge. Everything went fine and I picked up and dropped off without a problem, as we agreed. Imagine my surprise when I was charged an extra day. The next time, I'll wait until the appointed time to check out regardless of how early they want me to pickup.Gun-Sam K.
Honestly, I wouldn't ask for a better service. This shop that is run by the dad and his son, were so professional, welcoming and quick in service.Amal J.
The gentleman Jesus where I picked up my trailer had the most excellent customer service. Please be sure he gets this message, he was so helpful and made sure I was traveling with my 2 children safely. He took his time to make sure everything was secure. He deserves more service and I would even recommend a raise for this man.Jonelle C.
Vehicle was as ordered, available on time and operated properly. Check-in was easy and quick.PAUL HENRY M.
I reserved in a local city then the day before I was told of you want it, drive 140 miles round trip for it. Then when delivering, I tried to drop it off at the center 1.5 miles away, but wa stole I was assigned a center 35 miles (1 hour) away. Really?MATTHEW P.
Self check in needed a lot more from me while I was there which should have been asked for in advance, making it all pretty inconvenient. Gas was much lower than what they thought it was supposed to be so good thing I went back in to question it. The system still wanted to charge me extra but fortunately the person was kind enough to figure out how to deal with that since he verified the gas before I left. I was still charged extra for more miles than I used. Pretty bad experience.Jon H.
I was never called by the original location to set up my pick up time. If I had not called 30 minutes before closing I may not have had a truck available.Rosa E.
Jesus was a pleasure! In our rush we forgot about a bench and Jesus helped us resolve the issue! Again - many thanks!Roy R.
This was not the site I was supposed to return it but this young man was very helpful because it was late on a Sunday and we appreciated his helpDarryl K.
Very friendly, extremely helpful in connecting the uhaul and making sure that we had the right set up. Would recommend this location to others.Kenneth C.
There had to be a closer pick up location We had to drive 35 miles to and from the location.janet L.
I was not supposed to pick up my truck at this location but the Salinas Market St location didn't have it. Jesus couldn't have been nicer at the Castroville location.Gretchen B.
We had a minimal amount of mileage that we had and that was why we chose the original locations. Then they were changed after we had the rental. And the drop off location gave us the wrong address. The location had moved and we had to use more mileage to get to the drop off location. Noone was there and we had a tough time using the site.Donald C.
The gentleman that helped us was very nice and friendly. He was out picking up another rental when we first arrived, so we had to come back. But they cleaned the front of the vehicle before we departed. However, this was not our primary pick-up location, this was the 2nd place Uhaul switched us to. Our primary location was closed or unavailable although it is still listed on the website. Our 2nd pickup location did not get the truck we requested returned to them and therefore it was unavailable. We requested a 10am pickup and ended up getting our vehicle closer to 4pm, which altered our travel plans significantly. We also had to get a larger vehicle, because the 20' was not available in the area. Very disappointed with the service, but not from Mr Gonzalez - he was great.Abigail P.