Location de camion de déménagement à Ceres, CA chez Sierra Storage Ceres

U-Haul was dirty inside and clerk wasn’t friendly.

Good job

She was very helpful

great services thanks

The location was supposed to be open, and wasn't. A customer that was waiting with me, had told me that the office hadn't been opened for 5 days in a row already. I couldn't get any help from the location since it was closed. I had tried calling their number numerous amount of times, and received no answers. I had to call the uhaul number many different times, just to get some sort of help picking up my truck. The self help option to pick up my truck, had said for me to enter a word combination into the lock, in order to get my key to the truck, but had no combination answer listed. I had paid for two dollies, and there were none in the truck, when I finally opened it. I ended up having to call u haul in order to get dollies. I had to drive to another location to get my dollies as well. By the end up the whole ordeal, I wasted hours with all I had to go through, had to travel to a whole other location to get my dollies I had to pick up, and I ended up not being able to fully move all my things from my home. It screwed up our whole moving plans, wasted valuable time, and gave me a horrible experience with Uhaul. I am a frequent customer of Uhaul, and now I don't think I'll be using them again.

Nothing customer service was great. Thanks for a great experience

I really don't know, because they were totally awesome.

Horrible experience. Went to drop it off 10 before closing and the employee said she didn't have time to check it in because she has to clock out at 6pm and no later. She had me call to check it in yet because it was a holiday the next day, they checked it in 2 days later. Then I received late notification and charges. Those were finally credited back but it took a lot of my time just to fix a simple issue that could have been avoided if the employee simply checked everything while I was there. Also, there was no check up on the gas and extra 14 miles were added. HORRIBLE EXPERIENCE

Pick up location was closed when I arrived even though the "open" sign was on. A staff was in the storage units cleaning when I arrived. I attempted to get her attention and was ignored for a few minutes. That staff worked at the rental/storage facility and ultimately helped me. Staff informed me that I could return the Uhaul truck to any location, that was incorrect. I traveled to two different Uhaul offices and both denied the truck to be dropped off. Original store truck was picked up from was closed. I had trouble dropping off my truck. I was added extra miles on the contract thanks to the staff who misinformed me. Horrible experience overall.