I've had zero success obtaining any form or response from U-Haul about a safety issue with my recent rental. Why is that?! In all fairness, I've given U-Haul plenty of opportunity to acknowledge my concerns, but management does not appear to be interested in addressing them. With little to no competition, this company seems complacent in operating with a monopolistic mindset and tends to prioritize short-term profits over long-term relationships, leading to a steady decline in product quality and customer service. This sense of entitlement, where they assume customers have no other options and therefore feel little need to improve or respond to feedback is extremely disappointing and will only motivate customers to seek alternatives albeit limited. RJW
Richard W
Petro Canada Chelmsford
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Chelmsford, ON P0M1L0
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Dude was super polite and very helpful. Gave clear instructions on where to drop the trailer off and ensured I received everything to close the contract before I left. I can't think of any improvement here. Super happy with this location.
John FSeemed to know what he was doing. the only issue I had was that he kept taking other customer midway through the pick up. He was managing his time as well as he could. But location should have a extra person so pick up can be timely
Ashleigh DTerminate this location and reassign the service to another local business.
L CAssign this location to a new operator in the area.
L C