Changes were made to invoice without consent from customer ending with customer paying a higher price than customer initially agreed upon
Kimberly D
Chester Sunoco
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Chester, VA 23831
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 2,5 - Cote moyenne des clients
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My pick up time was at 4:30pm. I came in 30 mins early to update my reservation because updates were not allowed through the app or Website. The update was from an In-Town rental to an Out- of-Town, one way. When I arrived I explained what was needed and the young man called his manager to see if the request could be done. The request was approved, he asked for the city I was driving to, the mileage, and took photos of my drivers license. Once I received the new confirmation I explained that it did not have a drop off location or “one way” listed. He stated that it was okay and all I had to do was provide my confirmation number at the drop off location after I paid over $130 for this reservation. I took pictures of the truck and the check engine light was on and the cabin area had a strange smell to it. I was on a time crunch and made due with what I had. A few hours later I returned to this location to pickup my personal vehicle and went inside to speak to another gentleman regarding my reservation. I explained the situation and he told me the same thing. To give the drop location my confirmation number and all will be well. That night I Called U-Haul telling them what was going on and no one would help me. All they said was contact your pick up location to resolve the issue. However, my pickup location did not see an issue. They only said to provide the drop off with my confirmation number. While on the phone with U-Haul I asked them to note everything I’m telling them as well as the drop off location I was standing at since no one could tell me how to go about the drop off. So I provided U-Haul with the drop off address I was standing at. The next day I was charged an additional $300 for a “WRONGDROPPOFF.” All of this could have been avoided if my request was fulfilled properly switching from 19.99 in-town to 29.99 out-of-town with the appropriate mileage…I have gone through U-Haul for years but this has ruined my experience for the future.
TAMAIRAH M