Was overcharged.. Am upsetLOUIS L.
Moving Truck Rental in Chicago, IL at Division Auto Clinic
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chicago, IL 60622
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - mar : 9h am à 4h pm
- Mer : 9h30 am à 4h pm
- Jeu - ven : 9h am à 4h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 5/21/2021 - 5/22/2021: Fermé
- 7/12/2021 - 7/19/2021: Fermé
- habla español
One-Way and In-Town Local Rentals in Chicago, IL 60622
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
You have to find your own parking at the end of your reservation, which meant driving in circles for 20 minutes racking up the mileage and wasting the gas.Andrew P.
Absolutely unacceptable business practices. First truck didn't work. Second truck was towed after parking it legally and I was automatically charged $800 in fees. This will not stand.Caitlin W.
No commentsGerman V.
My reservation sent me to one address. Once I got there I found that I had to actually go to a different address to pay myself for the second ride. This is money I think uhaul should correct. You sent me to the wrigley ng address costing me fare money and time I had booked with movers.Hai L.
The staff at the location were very helpful and friendly, but when trucks are returned after hours you can't access the lot, so you have to park on the street. This also delayed my rental because I was supposed to pick up the truck at 8am, but the previous renter returned the truck after-hours, so the staff had to check in the truck when they opened at 9am. I had to start my move an hour behind schedule because uhaul led me to believe (after calling to confirm three times) I could access the truck prior to the location opening.Ryan A.
Great service!pat S.
God the location on Division there was no sign stated for U-Haul that was big enough or visible when you pasted by. I pasted it twice and had to call the number which was an auto shop that also leases U-Hauls. I would have never been able to find the place if the body shop told me to look for their sign.Desiree K.
In theory I understand the convenience of the 24/7 Uhaul service, but this will be my last time using this service. We had trouble with the app working correctly during pick up and drop off. Once we got to our apartment to start the move we opened the back of the truck to find there was 7 soaking wet moldy moving blanks inside the truck. When we dropped off this truck the instructions stated to drop it off at this locations lot...but the location was closed so the lot was locked. We then drove around for 30 minutes to find a parking spot and was on hold with Uhaul's customer service for over a half hour. It took over an hour to drop the truck off when it usually takes 5 minutes at other locations. Over all I think this experience would have been better if the location was open and was not a 24/7 pick up/drop off. I then think the truck would have been clean at pick up and dropping off would have been a breeze.Natalie J.
Overall excellent service from pickup to drop off!Alejandro M.
It got the job done, pick up was quick and easy. Everyone was great.LaTonya C.
The person at the location was very polite and helpful. The location of the facility was not pleasant.Ruby H.
The corporate site identified an available truck at this location, however the truck was reserved when I got there. When I arrived to pick up the truck the location representative stated, at the time he received notification of my reservation he contacted corporate because the truck wasn't available. Corporate failed to follow up with the discrepancy. The reason why I rated this location high is because the representative who helped provided a solution, found a truck that would satisfy two customers, and went over and beyond with customer service. Thank you!Vaughn M.
Picking up the truck was a nightmare. I would strongly not recommend U-Haul to no one . They sent me to 6 different locations for this truck . The pain and inconvenience and not knowing I would have the truck and hassle with the scheduling people , very unprofessional getting hung up on . Was not worth it .mike C.
I believe I order a 17 and I think they gave me a 15 can you please check the order sorry I could not get back been busy unpackage. Thanks RosaRosa S.
I rented a truck out for 9 am and the location said it opened at 9 am but nobody showed up until 9:30. Then I was informed that they would remain open until 5:00 pm but when I came back at 2:30 pm, they were already closed. Then I had to drive around the neighborhood until I found a side street to parallel park the truck on, which was a pain and then resulted in me using more fuel which I was charged for even though I had just filled it back up to the 3/4 mark. The entire expirience was unpleasent. The Auto Clinic worked blamed them being late in the morning on UHAUL corporation. He said Uhaul was supposed to update their hours on the website but have not. This confusion left me looking unprofessional with my clients. I am upset with Uhaul and Division Auto Clinic.Justin N.
Near downtown Chicago and difficult to maneuver the 26' truck I had to pick up the auto transport.Clarence B.
I was very lucky someone was still at the store so they were able to give me the keys and back the van out of the yard. I wouldn't have been able to back it out on my own. They were lovely, it was a great customer service!Kate D.
Auto-pickup system did not register a vehicle reserved for me even though I spoke to the rental garage a few hours prior. Milton from DAC who helped me with my rental was very responsive and took care of the issues in off hours. Be cautious of the auto-pickup system but you don't have to worry about renting from this location. Would rent from here again.Rashad V.
Staff was polite and efficient. They were helpful in answering questions and clear in their instructions. Thank you!Mary A.
Courteous and prompt service. Needed a truck ASAP, called and it was ready to go. Clean truck and friendly people. I would highly recommend.SAM L.
Everything worked out great.Jeff D.
My pick-up location was moved without notice so when I arrived at u-haul store where I made the reservation I was informed I had to go to Division St. approx 10 miles across town. Eventually This change put me 2 hours behind for my elevator reservation at my apartment building. No fault of the Division St folks, but I was extremely disappointed with U-haul's handling of this matter and the poor customer service.Michelle F.
Staff was excellent but the facility is run down and dirty. Staff was very, very helpful in helping with a smooth drop-off and buying back unused materials.Jeff F.
Didn't have the equipment I reserved, so I was forced to use a larger vehicle and pay higher mileage. Don't you owe me $50 for that?Kyle H.