This was a horrible experience top to bottom. Completely useless customer service. They make you park the car a block away which means you have to go back and forth when you check out. The 2 people I spoke to there were completely unhelpful and basically had me fidgeting around with the wrong truck. The app experience also sucks. It's really slow and instructions are not great. I am NEVER using U-haul again and I will be demanding a full refund
Yisroel G
Paulette Fowlers Social Service
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Chicago, IL 60645
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI was disappointed. There is no one at the site, and for someone unfamiliar with the procedures, it was confusing. In addition, and most importantly, I was originally picking up at the U-haul center in Evanston. I spoke with them personally to ensure that I had a newer version of the 15 U-haul since I was also transporting 2 U-boxes through the load share program from Evanston, IL to Mountainview, CA. The truck I received was older with older engine and a finicky transmission that struggled especially in Wyoming and Utah. In addition, the driver side mirror was loose and would not remain in place—I ultimately fixed this. And, the windshield was dirty with a poor glare in the sun—I purchased glass cleaner and microfiber towels to resolve.
Kevin GThese ladies are on the job. They have wonderful workers and they get along with each other. They value their customers.
DAWN NDropped after hours, was confusing on how to drop it off but worked out. Signs at the back would be useful
Aidan PLocation was not where I originally was supposed to pick up my rental. The person managing the place was very helpful though.
Douglas B