The store attendant didn't know how to confirm the terms of agreement and give me the proper uhaul, so he called his boss. And so I'm on the phone with his boss to get it sorted with, before driving off with it. Okay so after I confirm my order for a uhaul with his boss lady I get a confirmation on my email and text. The text has the license number of the truck I specifically wanted/asked for. But the mother fucking smoker skinny ass man store clerk gives me the wrong key. I go up to the uhaul and I'm trying the locks, plus the code on it doesn't match. SO I GO BACK INSIDE and tell the guy. SO I FUCK8NG ASK my male friend to come inside with me cuz I know the store clerk isn't gonna listen to me and I need a man as back up. Becuz sometime men WILL LITERALLY LISTEN TO OTHER MEN but not to women?!. OH AND ON TOP OF EVERYTHING I SPECIFICALLY DIDNT WANT TO RENT FROM THIS LOCATION AND HAD ORIGINALLY SCHEDULED IT AT SOME PLACE ELSE.Angela P.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Chico, CA 95926
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The size truck I wanted was not available at the main U-Haul location, the suggested location with that size available is much closer to me, I thought I might save some time and it might even make pick-up and drop off easier. I rent U-Haul trucks about 3 or 4 times a year for my work but have never used an alternative location or the 24/7 rental service, self check-in feature. I always go to the main facility because they make pick-up and drop off so incredibly easy and the staff is always helpful and quick to trouble shoot an issue for you. It started with my trouble logging in to get my reservation. When I finally retrieved it, the three trucks in the parking lot did not match. Inside the gentleman tried to help. I walked back out to the trucks to double checked the numbers, none of the trucks matched. I went back inside and the cashier came out and looked at my reservation and said "Its this truck right here, but this one just came in, I don't know if it can go out." He was on hold for more than 15 minutes, but he was able to verify that I had the reservation and he could give me the keys. I started to finish the check out this is when I noticed that the truck barley had a 1/4 tank of gas and a low tire indicated. I was already running behind and could not sit through a truck change.. I drove about 2 miles to my place of work stopping to fill up the tank and put air in the tire. When we loaded the truck up, we could tell the truck had not been swept out. Check out was hard too but that was web site failure, it took a half an hour for the e-mail to get to me. By than the very helpful people at Gojo Market had processed my check out and relieved of the keys. I am used to getting the truck at least 3/4 full and having been inspected (and maintained as need) prior to my use. I will most likely sick to going out to the main location.SaraJean W.
The truck I had smelled of cigarette smoke, and had multiple cigarette burns on the inside. The low tire light was on which caused me to have to call in and have time extended to put air in. This didn't work and the light stayed on. Also the drivers door was difficult to close so the done light often stayed on. Maybe because of the self check out/check in this vehicle is not properly being maintained.MARY D.
It was a pleasant experiencesheena L.
The representative did a great job!Leif E.