This place tried changing the original contract I signed and adding a charge of around $81 more and forged my signature. After contacting U-Haul they refunded the new charges. Then two weeks later tried to charge me for keeping a trailer for an extra day saying I returned it the day they tried changing the original contract. The trailer was returned on the day the original contract stated before noon. I also called U-Haul upon the return as the drop off location was not open on Mondays. They have cameras and could pull footage out to prove it had been returned before the contract agreement time. I can also provide names and phone records showing that I contacted U-Haul upon the return. Just one more fraudulent attempt to steal money by the rental pick up location. I wonder how many other times this has happened and gone unnoticed. After calling U-Haul about the late charges, my money was again refunded. I would not do business with this individual contractor/vendor. I do appreciate that U-Haul themselves corrected this issue.
Carla S
Clayton Farm & Feed Supply
(U-Haul Neighborhood Dealer)
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These folks are very nice and accommodating. We will definitely recommended this location to others!!
BRUCE SFor 1 clean the truck and put gas in it, 2 don't charge more then what is told by operator on the phone, and maintain truck so it works properly and dosent over heat or vapor lock on your customers!
JOSHUA T